The new Photos app on Windows 11/10 feels to be one of the most underrated components. I think it deserves a whole lot of traction just because of the many handy and smart features it offers. But sometimes when someone has made modifications to a photo like a filter, cropped it out or anything else, and then tried to save it, it throws an error saying— Oops! We couldn’t save that one. This error occurs only when trying to overwrite the changes to the existing file.
Oops! We couldn’t save that one Photos App error in Windows 11/10
The following fixes would help get rid of this error for the Microsoft Photos app on Windows 11/10:
- Change Folder Permissions
- Use the Microsoft Store apps Troubleshooter.
- Reset the Microsoft Photos app.
- Use Microsoft Paint instead.
1] Change Folder Permissions
Open the File Explorer. Navigate to the path of the folder where the image is stored.
Right-click on the folder and click on Properties. Navigate to the tab labeled as Security.
Under the section of Group or user names, select the entry for your user and click on the Edit button.
Check the box that says Full Control and click on OK.
Save the changes and check if that fixes your issue.
2] Use Microsoft Store apps Troubleshooter
Microsoft has released a dedicated Microsoft Store apps Troubleshooter. You need to download and run it.
Alternatively, you can find Windows Store Apps troubleshooter under Settings App > Update & Security > Troubleshoot in Windows 10. If you are using Windows 11, you need to open Windows Settings and go to System > Troubleshoot > Other troubleshooters.
Run it and see.
3] Reset the Microsoft Photos app
Start by opening the Windows 10 Settings with WINKEY + I.
Navigate to the following path: Apps > Apps & features. Look out for the entry of the Microsoft Photos app, select it and select Advanced Options.
Scroll down to select the button that says Reset.
4] Use Microsoft Paint
You can open the file in Microsoft Paint and save it to another file format.
Then open the new file in Microsoft’s Photos App and try performing the same task.
The error should have gone now.
This will create a newly edited file for your use. However, if the folder permissions are an issue, you cannot save this file either.
To fix that, you need to refer to method 1 in this post.
Why Oops! We couldn’t save that one?
If you are getting Oops! We couldn’t save that one error while saving a photo in the Photos app on Windows 11/10; you need to do a few things. For example, you can check and change the folder permission if needed. Secondly, you can use the Microsoft Store apps Troubleshooter, reset the Photos app, etc. If nothing works, you can uninstall and reinstall it on your computer.
Why my Photos app is not working?
There are several reasons why the Photos app is not working on your computer. Depending on the situation, you can clear the Microsoft Store cache, re-register the Photos app, reset it, or reinstall the app on your computer. However, if nothing is working, you can use a System Restore point or a third-party image viewer.
