If you’re encountering iTunes Store error 0x80092013 while trying to download or play content from iTunes on your Windows computer, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the most appropriate solutions you can try to help you remediate this issue.
When you encounter this issue. you’ll receive the following full error message;
iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013). Make sure your network connection is active and try again.
The error can either appear because the date and time is not set correctly, you may be using an outdated version of iTunes, or it can be the firewall settings that may be blocking the iTunes downloads. Also, if you are using a VPN for your internet connection, that can also be one of the likely culprits.
Fix iTunes Store error 0x80092013 on Windows PC
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Set the correct date and time on your Windows 10 PC
- Update or Install the latest version of iTunes
- Run Network Troubleshooter
- Add iTunes to the AntiVirus Exception list
- Disable 3rd party security & VPN software (if applicable).
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Unknown error occurred (0x80092013) iTunes Store error
1] Set the correct date and time on your Windows PC
This solution entails you try setting the time and date on your computer properly and see if the iTunes Store error 0x80092013 will be resolved.
Here’s how:
- Press Windows key + I key combination to launch the Settings app.
- Click to open the Time & Language section.
- Navigate to the Date & time tab at the left-side navigation menu.
- In the Date & Time tab, make sure that your computer’s date and time are set up correctly. If the time is not correct, you can try turning the Set time automatically option on or off, depending on the current state.
- To change the date, under Date, click the dropdown menu button to find the current month in the calendar, and then click the current date.
- To change the time, under Time, click the hour, minutes, or seconds that you want to change, and then slide the values until you settle for the one correct according to your time zone.
- When you have finished changing the time settings, click OK.
Alternatively, if adjusting time and date via the Settings app doesn’t fix the issue, you can try setting the time and date via the Control Panel. The settings are similar but now you can set your time to sync with the internet time.
Here’s how:
- Press Windows key + R. In the Run dialog box, type control and hit Enter.
- After Control Panel opens, change the view to Large or Small icons and navigate down through the window to open the Date and Time option.
- From the Date and Time tab, click the Change date and time button at the top and you can set it up here.
Alternatively, you can choose to synchronize time with an online time server by following these steps.
- Navigate to the Internet Time tab in the Date and Time window.
- Click the Change settings.
- Check the box next to the Synchronize with an Internet time server option.
- Click on the Update now button.
- Click OK > Apply > OK and close Control Panel.
Now you can check if the error message still appears. If so, try the next solution.
2] Update or Install the latest version of iTunes
On investigation, it was discovered that iTunes Store error 0x80092013 is quite common on older iTunes versions. A lot of affected users have confirmed that the issue was resolved after they updated their iTunes installation to the latest version.
3] Run Network Troubleshooter
Run Network Troubleshooter and see if that works for you.
4] Add iTunes to the AntiVirus Exception list (if applicable)
This solution simply entails you add iTunes to the Exclusion list on the antivirus program you’re running. Refer to the AV manual for instructions if you’re not using Windows Defender.
Read: iTunes not working on Windows
5] Disable 3rd party security & VPN software
Firewall and antivirus are important for your system safety, but sometimes these programs can interfere with Windows and cause this error to appear. In this case, to fix this issue, you’ll have to either disable or remove the third-party antivirus program from your PC.
A VPN client or a Proxy server could also trigger this error due to some kind of interference that ends up blocking communications between your Windows 10 client machine and the iTunes Store. In this case, you can try uninstalling your VPN software via the Programs and Features applet in Windows 10 or remove any proxy server from your computer and see if that resolves the issue.
I hope something here helps you!
