In this post, we are going to discuss methods to fix iTunes error 5105 in Windows 10. iTunes is a popular application to manage your media collections and sync content from your PC with iPhone, iPad, or iPod touch. It is a great application, but sometimes it runs into some errors. One of the commonly faced iTunes errors is the error code 5105. The iTunes error 5105 is mainly encountered when downloading content or making some purchase in iTunes. This error shows the following message:
Your request cannot be processed
Error code: 5105
Now, if you are facing the same iTunes error and looking for a solution to fix it up, here is a complete guide for you. We are going to discuss possible methods with steps to resolve iTunes error code 5105. But, before that, let us try to understand what triggers error 5105 in iTunes. It may help you identify and apply a suitable method to fix the issue.
What causes iTunes error code 5105 in Windows?
Here are some possible reasons that may cause error 5105 in iTunes on Windows 10:
- This error is most likely to occur when you are missing admin rights that iTunes requires to update and verify some content purchases. If that’s the case, you should try running iTunes as an administrator.
- It may also be triggered if the Bonjour service is unreachable or the Bonjour app is corrupted.
- You may face this issue if your iTunes app is outdated or there is some corruption in iTunes installation.
- If there are more than 5 computers authorized for a single Apple ID, it may cause a DRM-facilitated issue that may trigger error 5105.
- This error may be caused due to interference of third-party software or Windows built-in security solution (Windows Defender) with the iTunes application.
- If there are some corrupted files or data in the Download sub-folder present inside the iTunes Media folder, the iTunes error 5105 may arise.
You can try to understand the above scenarios and pick a suitable solution to fix the issue. Let’s check out the fixes now!
Fix iTunes Error 5105 in Windows 11/10
Here are the methods to resolve iTunes error 5105 in Windows 11/10:
- Run iTunes with Administrator privilege.
- Reinstall iTunes’ latest version.
- Delete the Downloads Folder in iTunes Media.
- Disable Security Solution.
- Restart the Bonjour Serrvice.
- Repair Bonjour app.
- Deactivate Authorized PC in iTunes.
Let us discuss the above-listed methods in detail!
1] Run iTunes with Administrator privilege
This solution works in case missing admin right is the root cause of error 5105 in iTunes. So, close the iTunes app and restart it using administrator privilege. In case you are not logged into your PC with an admin account, simply right-click on the iTunes application and tap on the Run as administrator option from the context menu.
Now, when iTunes is opened with admin rights, attempt the action that was previously giving your error 5105 and see if the error is gone.
2] Reinstall iTunes’ latest version
As we mentioned that a corrupted installation or outdated iTunes version can be a reason for this error. Hence, uninstall and then reinstall iTunes on your PC. To uninstall iTunes, you can use Control Panel or Settings app in Windows 10. As iTunes comes with other Apple software, you will also need to uninstall all the below-mentioned programs:
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support 32-bit (if present)
- Apple Application Support 64-bit (if present)
- iCloud (if present)
Although, we recommend you to uninstall iTunes and other Apple software completely using a free uninstaller program that also removes leftovers and residual files along with the actual app.
To start afresh, reinstall iTunes on your PC. Download the latest version of iTunes from its official website and run the installer program and follow the onscreen instructions to install it on your system. When the installation is complete, restart your PC and then launch iTunes to see if it still shows the error 5105.
3] Delete the Downloads Folder in iTunes Media
This problem might be caused due to some corrupted data that iTunes has stored locally in its Download folder. This Download sub-folder is present inside the iTunes Media folder. Try clearing it up using the below steps:
Open File Explorer and then navigate to iTunes Media Folder. You will most probably find it at the below location:
C:\Users\*Username*\Music\iTunes\ iTunes Media
Replace *Username* with your Windows username.
In the iTunes Media folder, you will see a Download sub-folder; select and double click it to open. Now, manually select the potentially corrupted files or select all files using Ctrl + A hotkey and tap on the Delete option to remove files.
At last, reboot your PC and open iTunes to check if the error is gone.
Additionally, you can also try removing junk files from your PC and check it fixes the error for you.
4] Disable Security Solution
Your antivirus or firewall may be interrupting with iTunes services and hence causing error 5105. If your security program has restricted iTunes’ access, disable the security software and check if the error is resolved.
You can also whitelist the iTunes application and see if it works for you. To whitelist iTunes on Windows Firewall, you can follow the below steps:
Open the Run dialog by pressing Windows + R hotkey, type control firewall.cpl in the Open box, and then press the Enter button.
Now, in the opened Windows Defender Firewall window, click on the Allow and app or feature through Windows Defender Firewall option.
Next, you will see a list of Allowed apps and features. In this window, click on the Change Settings button, and in the next prompt, grant admin access to make changes to settings.
After that, locate the iTunes application in the list and turn it on for both Private and Public networks.
In case you don’t see the iTunes app in the list, you can add it manually by using the Allow another app button.
Then, press the OK button to add iTunes to Whitelist. And finally, restart the PC and open iTunes to check if it still throws the same error.
If you use some other third-party application, you can check online for the steps to whitelist a program in a specific firewall program.
5] Restart the Bonjour Service
Restarting Bonjour Service may also help you resolve this issue in case the error is caused because Bonjour Service is stuck. So, open Services Manager and locate the Bonjour Service in the list of active services. Then, select this service and right-click on it. From the context menu, select the Restart option to restart Bonjour Service.
After restarting Bonjour service, relaunch the iTunes application and check if the issue still persists.
6] Repair Bonjour app
There are instances when users have faced iTunes error 5105 due to the corrupted Bonjour app. If that’s the case, try repairing the Bonjour app using the below steps:
- Open Run dialog and enter appwiz.cpl in it to open up the Programs and Features window.
- Select Bonjour app and right-click on it.
- Tap on the Repair button.
Wait for the repairing process to complete and when it is done, reboot the PC. Launch iTunes and check if the problem is resolved.
7] Deactivate Authorized PC in iTunes
Do check if there are more than 5 computers authorized for one Apple account. If yes, you might be receiving the error 5105 because of that. So, deauthorize all PCs and check if the issue is gone. You can follow the below steps for that:
- Open iTunes and log in with your Apple account.
- Go to the Account menu and click the View My Account option.
- On the Apple Account page, locate the Apple ID Summary section and click on the Deauthorize All button.
- Restart iTunes and check if the error still persists.