If the HP Smart App is not opening, working, or detecting the printer, this post will help you. The HP Smart app provides users with a convenient way to set up, manage, and troubleshoot their HP printers from a mobile device or computer. However, recently, some users have been facing some errors with the HP Smart App. Fortunately, you can follow some simple suggestions to fix the error.
Fix HP Smart App not opening, working, or detecting printer
Follow these suggestions to fix the issue where your HP Smart App is not opening, working, or detecting the printer on your Windows computer:
- Reset/Repair or Reinstall HP Smart App
- Use Diagnose & Fix in the HP Smart App
- Run Printer Troubleshooter
- Update Printer Drivers
- Reinstall the Printer and Check the Cable.
Now, let’s see these in detail.
1] Reset/Repair or Reinstall the HP Smart App
Try repairing and resetting the HP Smart App. Doing so will repair the application and reset its settings to their original defaults. Here’s how you can do it:
- Press Windows key + I to open Settings.
- Then click on Apps > Apps & features.
- Select HP Smart App and select Advanced Options.
- Scroll down and click on Reset/Repair.
If this does not help, consider reinstalling the HP Smart app. This has been known to help most users fix the error.
2] Use Diagnose & Fix in HP Smart App
The HP Smart App offers an option to diagnose and fix any errors. This can help users fix the HP Smart App not opening, working, or detecting printers. Here’s how:
- Open the HP Smart app, click your printer, click Printers in the top menu bar, and click on Diagnose & Fix.
- Click on Start and follow the instructions on-screen.
Read: Wi-Fi Printer setup using USB fails with the HP Smart app
3] Run Printer Troubleshooter
Before getting started with different troubleshooting methods, run the Printer Troubleshooter. Doing so can automatically fix printer-related errors.
4] Update Printer Drivers
Outdated or corrupted printer drivers are another reason the HP Smart App is not opening, working or detecting the printer. Update the printer drivers and see if the error gets fixed. Here’s how:
- Open Settings and navigate to Windows Update > Advanced Options > Optional updates.
- Under Driver Updates, a list of updates will be available, which you can choose to install if you are facing an issue manually.
Alternatively, you can also download and install Printer Drivers from the manufacturer’s website.
5] Reinstall the Printer and Check the Cable
Next, reinstall the printer. Here’s how you can uninstall the printer:
- Press Windows + I to open Settings.
- Navigate to Bluetooth & devices > Printers & scanners.
- Select the printer you want to uninstall and click on Remove.
- Once you’ve uninstalled it, reinstall it and see if the error’s fixed.
However, if reinstalling the printer doesn’t work, check if the printer’s cable is correctly connected from the printer to your PC. Also, check the cable for any physical damages. If you own a wireless printer make sure your PC and the printer are connected to the same WiFi network.
Fix: Scanning or Feature is Unavailable errors in HP Smart app
Why is my HP printer not being found?
If your HP printer is not being found, check your Wi-Fi connection and restart your printer and PC. However, if that doesn’t help, update printer drivers and run Diagnose & Fix in HP Smart App.
Why HP Smart is not opening?
HP Smart may not open due to interruptions from Antivirus or Security Software. However, if that doesn’t help, consider uninstalling and then reinstalling the latest version of the app.
