Some users of HP Printer and HP Smart app are facing an issue. Their Wi-Fi printer setup using USB is failing with the HP Smart app on Windows 11. In this guide, we have a few fixes for the issue.
The users are facing the problem in two ways. One issue is that while setting up a new printer and then trying to connect it using Wireless Setup, using the USB option, the setup fails. The other is that even if the setup is complete without any issue, they are prompted to disconnect the USB while they are trying to print documents. These are the two issues that are being faced by many using the HP Smart app on Windows 11 with their HP printer. Let’s see how we can fix the issue.
Wi-Fi Printer setup using USB fails with the HP Smart app on Windows 11/10
The issue can be fixed in the following ways:
- Check the network
- Check the printer connection status
- Restore network settings to default on the printer
- Add the Printer to HP Smart again
Let’s get into the details of each method.
Before going into the fixes, just restart your devices and try using the printer again.
1] Check the network
The first thing you should do when the setup is failing or you’re having an issue with the wireless printer is to check whether the network is working properly. Both the computer and the printer must be connected to the same network. Also, you have to enable Bluetooth on your PC for the HP Smart app to connect.
2] Check the printer connection status
The most important point regarding the printer’s wireless connection via the HP Smart app is that both the printer and the PC must be connected to the same Wi-Fi network. If your PC is connected to the internet via ethernet cable, remove it.
You have to check the status of the wireless printer connection. The light beside the Wireless icon has to be always on. When the light is on, the printer’s wireless feature works well.
3] Restore network settings to default on the printer
If you are using an HP printer with a touchscreen, you can restore network settings to default in the Network Setup or Settings and then by touching on the Restore button.
In the same way, on inkjet, Laser NS, LaserJet, and Neverstop printers, you have to press the Wireless and Cancel or Attention buttons at the same time until the power button flashes. Then, wait for the Wireless button to indicate that the default network settings are restored.
4] Add the Printer to HP Smart again
If the issue is not yet fixed, you have to add the Printer to HP Smart again and remove the previous setup. You have to make sure the networks are fine. After that follow the on-screen options to set up a Wi-Fi printer using the USB.
These are the different ways you can use to fix the Wi-Fi printer setup issue.
Read: Fix Wireless Printer not responding on Windows.
Does HP Smart work with USB printers?
Yes. The HP Smart app works with USB printers that have wireless printing capabilities manufactured after 2011. You can set up the wireless printer using USB on the HP Smart app and use it.
Read: How to connect a Wireless Printer to Windows.
Why is my printer not connecting to HP Smart?
To connect your printer to the HP Smart app, it has to have wireless printing capabilities. Then, it needs to connect to the same network as the device you are using the HP Smart app on.
Related read: Fix HP Printer validation failed error in Windows.
