Troubleshoot Groove Music crashes on Windows 10

The default music player app in Windows 10, Groove Music, boasts a minimalist design and some good library management options. Despite all improvements, some users experience frequent crashes and shutdowns with Groove Music on Windows 10. The problem occurs mainly due to an app error or an incorrect setting.

groove music app

Groove Music Crashes in Windows 10

If Groove Music player crashes or is not working, not opening or not playing on your Windows 10, follow these troubleshooting steps to fix the problem.

1] Verify App settings

Check, if the time, date, language and region settings are set correctly. Press the Win+I to open Windows Settings screen and select Time & language. Then, adjust the settings correctly.

groove music crashes windows 10

2] Clear the Temp folder

Press the Win+R to open the ‘Run’ dialog box. In the window that opens, type Temp and hit Enter. If you see a You don’t have permission message, click on Continue and proceed.

Next, press Ctrl+A to select all files and folders. Then, right-click them, and chose the Delete option. If prompted with the message ‘some files or folders are in use by other applications, select Skip.

3] Restore default libraries

Open Windows Explorer. From the left pane, chose Libraries. If the Libraries option is not visible to you or not listed under Windows Explorer, click View at the top of the screen.

Now, from the Navigation pane drop-down menu, select ‘Show libraries’ option.

groove music crashes

Then, right-click each library (Documents, Pictures, Music, and Videos) and then tap or click Delete.

Now in the left pane, right-click, and then select Restore default libraries. This will re-create the Libraries and all the data in the library folders should again be accessible through Windows Explorer.

4] Reset Groove Music

Use the Reset app feature to reset all Groove Music settings to default.

5] Reinstall Groove Music app

Use our freeware 10AppsManager to reinstall Groove Music app with a single click!

Let us know if anything here helped you.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Alan Jeffries

    does anyone use it as so far have not been able to use this on the pc ,laptop or net book ,it can not find my music and all ways asks for a payment to upgrade.

  2. Gilesy

    I’ve changed my default app to VLC. Not ideal but better than having Groove crash on me repeatedly. I’ve tried a couple of solutions to the Groove crashing problem with no luck. I was tempted to follow the instructions on this page but can the update links be trusted?

  3. Gilesy

    No, wait. I have tried the solution on this page. It doesn’t work.

  4. Bettye Speed

    Tried to get rid of Groove Music using your WinPowerShell directions- no luck! Tried repeatedly.

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