PC stuck on Getting Windows ready, Don’t turn off your computer screen

If when you are upgrading your Windows 10 computer or laptop to a newer version, it is stuck on Getting Windows ready, Don’t turn off your computer screen, then this post is sure to interest you.

Getting Windows ready

Getting Windows ready, Don’t turn off your computer

I recently encountered this screen while upgrading my Windows 10 v 1607 to Windows v1703. While my other laptops did not face any issues, my Dell XPS laptop was stuck at this screen for over 2 hours! But there have been reports that it even takes 7 hours!

First, you will have to see if the cursor’s (circle) animation state:

  1. Is it moving
  2. Or is it frozen?

The circle animation is moving

Well, what can or should you do in this case? Actually nothing much. You just need to wait till the upgrade process is over.

Never make the mistake of shutting down your laptop, else you never know, the PC might just not boot!

What did I do? After patiently waiting for over 2 hours, I decided to go to sleep. But I had ensured that my laptop would never go to sleep.

Before I start any upgrade process I always ensure that my laptop will not Sleep when plugged in. In Windows 10, you will get the setting under Setting > System > Power & Sleep. You will see a drop-down for When plugged in, turn off after setting. I select Never before upgrading my PC.

I ensured that the laptop was connected to the Mains power supply and things were all working fine.

After a few hours I found that the laptop had successfully upgraded and when I logged in I saw the following screen.

Getting Windows ready windows 10

So the takeaway from this small post?

As long as the circle animation is moving, don’t do anything. Just wait.

The circle animation is frozen

What if the animation itself is frozen? Well, I’d say still wait for a day. If you think its a lost cause, well you might have shut down Windows using the Power switch on the laptop.

  1. If your PC reboots, great! Clear the contents of the Software Distribution folder, reset the Catroot2 folder and then run Windows Update again.
  2. If your PC does not boot, well, you may have to reinstall Windows 10, using Media Creation Tool or Windows Upgrade Assistant, ensuring that the ‘Keep personal files & data’ option is selected during installation.

Useful read: This post shows you how to access Safe Mode or Advanced Startup Options when Windows 10 is stuck on loading some screen with the spinning dots animation moving endlessly, welcome mode, login screen, starting Windows or will not boot.

All the best!

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.