The Epic Games Launcher allows PC gamers to purchase and download games from the Epic Games Store – as well as provides chat functionality with other users. Gamers can also manage their game library. However, some users have reported having problems logging into the Epic Games Launcher on their Windows 10 or Windows 11 devices. This post offers a general fix for Epic Games Launcher login errors.
Epic Games Launcher login errors
In this section below, we’ll highlight the most common Epic Game Launcher login errors with their respective solution(s) and then outline general fixes for other login errors that you may encounter when you try to sign in to the Epic Games Launcher. We will cover the following error messages:
- There was an error processing the credentials from the external login system
- Sorry the credentials you are using are invalid
- There was an error logging you in, please try again
- General fixes for Epic Games Launcher login errors.
There was an error processing the credentials from the external login system
You’ll get this error message if you are trying to log in to Epic Games using a Microsoft account without an Xbox Profile. To resolve this error, you will need to create an Xbox profile. Here’s how:
- Head over to account.xbox.com.
- You will be prompted to create an Xbox profile.
- Follow the instructions to create the Xbox profile.
- When done, try to log into Epic Games again. The login should be successful now.
If you already have an Xbox profile and you’re still experiencing the issue, make sure you are logged into the correct Xbox profile – and you can use incognito mode to bypass autofill and manually log in to the Xbox profile.
Sorry the credentials you are using are invalid
You’re most likely to encounter this error if you haven’t logged in or used your Epic Games account over an extended period of time – there is a chance you may have forgotten the credentials or as a security check, you’re being prompted to reset your password. In this case, simply perform a password recovery and reset your password to something you can easily remember and try the login again.
Tip: If you reset or changed the password recently, it may take some time to take effect – so you may have to wait a bit longer before trying to sign in again.
In the event you get the error message below instead,
Sorry the credentials you are using are invalid or have not been stored for offline use.
Offline mode is only accessible if you don’t have an internet connection using the Epic Games Launcher. To enter offline mode, do the following:
- Open the Epic Games Launcher.
- On the Sign-In screen, click on Sign In Later at the bottom.
That’s all you have to do to use offline mode. Bear in mind that some games, such as Fortnite, may not function, due to being Internet-dependent.
There was an error logging you in, please try again
You’re most likely to encounter this error if the Epic Games server is unavailable or offline. In this case, you need to confirm that the Epic Games server is up and running by visiting status.epicgames.com – if the Epic Games Store status is not green and operational then you will have no other choice but to wait for the server to get back online. It could also be that the Epic Games servers for your area/region might be down, thus you won’t be able to access them. In order to find out if the servers are down globally or just for your region, you need to use a VPN.
If however, the server is online/available globally, but you’re still experiencing the issue, you will need to contact Epic Games support as it’s their login system that is causing your issue.
General fixes for Epic Games Launcher login errors
Some other troubleshooting (the above solutions are inclusive) you can try when you encounter Epic Games Launcher login or sign-in errors not highlighted in this post are as follows:
1] Restart PC
Some minor issues related to the Epic Games Launcher login can easily be resolved by restarting your PC. A full system restart will reboot the Epic Games Launcher and any associated temporary files/data.
2] Log out from other PCs
When you sign into Epic Games account using multiple PCs, you may receive the error message Can’t sign into Epic Games. In this case, make sure that you have signed out from all of the Windows 10/11 PCs before trying to sign into another device.
3] Check your Internet Connection
You should be checking your Internet connection and make sure that there is ample bandwidth for the Epic Games client to communicate with its server. You can use any one of the Internet Speed testers to know your bandwidth. In case, it is low, restart your network device, and if that doesn’t work, contact your ISP and ask them to look into the matter.
4] Clear Web Cache of Epic Games Launcher
In case the Epic Games Launcher’s web cache got corrupted, there is a high chance that you won’t be able to log in to your account. We won’t go into the details of why the files got corrupted, but you can delete them and the next time you open the launcher and log in, the cache will be created. Just follow the prescribed steps to do the same.
- Close Epic Games Launcher, and open Task Manager, if Epic Games is one of the processes, right-click on it and select End Task.
- Open Run, type %localappdata%, and hit Enter.
- Go to the EpicGamesLauncher folder.
- Then, double-click on the Saved folder.
- Next, right-click on webcache and select Delete.
- If you see any other folder with the keyword “webcache”, delete them as well.
Finally, reboot your system, launch Epic Games and sign in. Hopefully, this will do the job for you.
5] Repair Epic Games Launcher
Next up, let us try to repair Epic Games Launcher and see if that helps. This will resolve the issue if it is caused by corrupted launcher files. The utility will scan and repair the files pretty easily. Follow the prescribed steps to do the same.
- Open Control Panel.
- Go to Programs > Programs & Features.
- Right-click on Epic Games Launcher and select Repair.
- Follow the on-screen instructions to complete the process.
6] Uninstall and reinstall Epic Games Launcher
Some PC gamers reported they could resolve some Epic Games Launcher login errors by simply uninstalling the app, then restart the PC and download a new copy of Epic Games Launcher from the official website, and then install on the PC.
I hope you find this post helpful enough!
Why can’t I log into Epic Games launcher?
There are various reasons why you are not able to log in to the Epic Games Launcher, more often than not it’s because your Internet connection is slow. However, a lot of gamers reported that they were unable to log in even when their Internet is working just fine. If that’s the case, then it is worth checking the server status of Epic Games, because if the issue is server-related, there is nothing you can do.
Also, make sure that your web cache is not corrupted, if it is corrupted, we need clear it out and allow Epic Games to create a new one. You can check the troubleshooting guide to resolve the issue easily.
Why does Epic Games keep saying my credentials are invalid?
Usually, Epic Games says credentials are invalid if you have entered the wrong username and password or if you are logging into your account after a long period of time, it will ask you to reset the password, do that, and your issue will be resolved. If that doesn’t work, check the solutions mentioned in this article and see if that helps.