Some PC gamers that use Discord have reported the issue whereby the Discord app is stuck on a blank and gray screen while streaming or loading the application on their Windows 10 or Windows 11 gaming rig. In this post, we provide the most suitable solutions to resolve this issue.
Why is Discord stuck on my screen?
The Discord app has a button that allows you with a single click to toggle between the full screen and smaller screen mode. If Discord is stuck on your PC screen, it’s most likely a software glitch the app has suffered. To resolve the issue, simply press the Ctrl+A key combo on your keyboard. If it doesn’t work, you need to try and restart the Discord application.
Discord is stuck on a Gray screen on Windows PC
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Refresh Discord
- Run Discord in Compatibility Mode
- Delete Discord folder in AppData
- Log into Discord via Web
- Uninstall and reinstall Discord
- Instal Discord PTB.
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Refresh Discord
This solution requires you to refresh the Discord app and see if the issue is resolved.
To refresh the Discord app on your Windows 10/11 computer, do the following:
- Open the Discord app.
- Press Ctrl + Shift + I key combo on your keyboard to open Dev Tools in Discord.
- Navigate to the Network tab.
- Now, either check or uncheck the Disable cache option.
- Finally, press Ctrl + R to refresh Discord.
Now, check if the gray screen issue is resolved. If not, try the next solution.
2] Run Discord in Compatibility Mode
This solution requires you to simply run the Discord app in compatibility mode on your Windows device.
3] Delete Discord folder in AppData
To delete the Discord folder in the AppData folder on your Windows PC, do the following:
- Kill all running Discord processes in Task Manager.
- Next, press Windows key + R to invoke the Run dialog.
- In the Run dialog box, type in the environment variable below and hit Enter.
- At the location, scroll and locate (you may need to show hidden files/folders) the Discord folder.
- Select the Discord folder and press the Shift + Delete key combo.
Now, reopen the Discord app. It will download some files which were deleted and any new updates. You’ll need to enter your login credentials, as you have cleared the Discord cache.
Now, check if the issue at hand is resolved. Otherwise, try the next solution.
4] Log in to Discord via Web
Some affected users were able to resolve this issue by logging into the web version of Discord at discord.com/login. This will most probably reset the account on the Discord app and it should start running normally.
5] Uninstall and reinstall Discord
This solution requires you to uninstall the Discord app (preferably, use a third-party software uninstaller), clear Discord AppData folder contents, reboot PC, and then download and reinstall the latest version of the Discord app on your Windows 10/11 PC.
If the issue is still unresolved, try the next solution.
6] Install Discord PTB (Public Test Beta)
If at this point nothing has worked so far to fix the issue, you can download and install the Discord PTB build/version. The Public Test Beta is another build, and it will have its own data and cache so it won’t interfere with the installed stable build Discord.
After the installation, once you open the PTB Version it should update and everything from there is just like using normal Discord – simply login into your account and check if the issue still persists for you.
Hope this helps!
How do you fix a gray computer screen?
When you power on your PC and it boots, but instead of displaying the lock screen, you may see a grey screen. To fix this issue, you can remove the battery from your laptop. Performing this action will shut down the laptop properly. Wait around 30 seconds, then reinsert the battery into the bay and turn on your laptop again. You may also want to update your Display drivers. If this doesn’t work, perform Automatic Startup Repair.