Fix 0x87e11838 Xbox Error Code

This post will help you fix the 0x87e11838 Xbox error code. Many users have complained that when they try to launch a game on their Xbox console, they receive this error code 0x87e11838. It could happen because of a configuration issue, licensing issue, networking problem, etc. Thankfully, there are some solutions for it that we have covered in this post. If you are also seeing this error code, these solutions can be helpful to fix it.

Fix 0x87e11838 Xbox Error Code

Here is a list of options that you can try to fix this Xbox 0x87e11838 error:

Check Xbox Server Status
Check your connection to the Xbox network
Restart the Xbox console
Use the account that purchased the game
Clear Xbox Cache
Delete locally saved data.

1] Check Xbox Server Status

First of all, you should check if there is some problem with Xbox servers or if those are running fine. For that, access the official Xbox support site from support.xbox.com. It shows live status for different Xbox services such as Account & profile, Devices & networking, Games & gaming, Cloud gaming & remote play, etc.

If all the services are running fine, it will show a green tick mark which indicates their server is up and running. If there is some issue, it will indicate server status as Limited (a black exclamation mark with a yellow triangle) or Major outage (in a red circle). In such a case, you need to wait till the problem is resolved.

2] Check your connection to the Xbox network

If the network connection is not proper, then also you can face the problem while launching or playing a game. And, this could also be the cause for this error. Therefore, you should check your connection to the Xbox network. The steps are as follows:

Press the Xbox button located on the controller to open the guide
Select Profile & system
After that, use the following path to perform the network test:

Settings > General > Network settings > Test network speed & statistics

If the test shows packet loss (or data loss) of more than 5 percent, then you should troubleshoot your network connection to fix this error. You can access the Xbox Support Page available specifically to troubleshoot network connection errors. You can expand the type of error you are facing on that page and follow the troubleshooting steps.

3] Restart the Xbox console

Sometimes, restarting a device can help solve many problems. And, this can also be helpful in fixing this issue. There are multiple ways to restart Xbox such as from Power Center, guide, etc. One of those ways is:

Press and hold the Xbox button (or power button) present in the center of your Xbox controller
When the Power Center is opened, select the Restart console option.

Once your Xbox console is restarted, your problem should be gone.

4] Use the account that purchased the game

If you have purchased a game or app from another profile or account but you are signed in to Xbox with another account, then also you won’t be able to play or launch the game and this may be the reason that you are getting this 0x87e11838 Xbox error while launching a particular game. So, in this case, you have to use that account to your Xbox console that purchased the game.

Or else, if someone else (your friend or relative) has purchased the game, then you can set your Xbox console as the owner’s home Xbox so that you can play that game. For this, follow these steps:

Sign in with the owner account on your Xbox
Press the Xbox button on the controller to open the guide
Access the My home Xbox section:

Profile & system > Settings > General > Personalization > My home Xbox

Select the Make this my home Xbox option.

Read: How to change language in Xbox 360, Xbox One, Xbox Series X/S.

5] Clear Xbox Cache

If the cached data (or temporary data) for games/apps is corrupted, then also you could face multiple issues. So, clearing the Xbox cache can help you fix such issues including this one. There are multiple ways to do it. Let’s check the steps to clear the Xbox cache with a full power cycle:

Press and hold the Xbox button or power button present on the console for 10 seconds. It will turn off or shut down the console
Unplug the power cable or power cord from the console
Press and hold the power button and do this multiple times and wait for a minute
Plug in the power cord or power cable again
Press the power button or Xbox button available on the console to turn it on.

After this, launch the game you were having trouble with. It should solve your problem.

6] Delete locally saved data

There might be a chance that the data stored locally by your Xbox console is corrupted. In that a case, if all the above methods don’t work, then you need to delete or remove all the locally saved data to fix this 0x87e11838 error. Here are the steps:

Press the Xbox button that is present on the controller. This will open the guide menu on the screen
Now access the Storage using the following path:

Profile & system > Settings > System > Storage

Use the local saved games option.

What does 0x87e11838 mean?

0x87e11838 is an Xbox error code that users face when they try to play or launch a game. This error code may occur when Xbox is having trouble syncing the game data, or there is some licensing or networking issue, etc. In order to solve such an error, you can try some fixes like restarting the Xbox console, checking the Xbox network connection, signing in with the account that purchased the game, and more. All such fixes are covered in this post above.