Dynamics 365 App for Outlook is missing

In this article, we will cover solutions to apply if you find that Dynamics 365 App for Outlook is missing and the reasons behind this error. The issue may happen in two scenarios. First, the Dynamics 365 app may fail to appear in Outlook after a user deployed and installed it. Secondly, the Dynamics 365 App for Outlook may be missing from Dynamics 365 navigation. In the two scenarios, some users are stuck but we have the best ways to fix the problem.

Some reports indicate that some users cannot find Dynamics 365 App for Outlook option in the Dynamics 365 organization Settings. Others state that they cannot find the app within Microsoft Outlook even after deploying and installing the app. Some have tried to click Add App To Outlook several times in vain.

Why is Dynamics 365 App for Outlook missing?

There are several reasons why Dynamics 365 App for Outlook is missing after deployment or missing in the Dynamics 365 organization. Below are the common causes of this issue;

Incorrect sitemap configuration. An administrator may have removed Dynamics 365 in the sitemap or explicitly customized sitemap xml.
The Exchange or Outlook version is not supported. If you are using an incompatible or outdated Outlook, Dynamics 365 might not appear after deployment or even have issues while installing it.
Enable optional connected experiences option is disabled. If this setting is disabled in Microsoft 365 in the Enterprise package, Dynamics 365 app might not appear in Outlook or in the organization.
The email is not supported by Dynamics 365. Some emails might be encrypted and might not visible using add-ins like Microsoft Dynamics 365.
Dynamics 365 is blocked by your organization. An administrator can block add-ins where users won’t see or access them.

There could be more reasons depending on case to case. Having looked at the common ones, we can now see different methods to resolve the issue.

Fix Dynamics 365 App for Outlook is missing

If Microsoft Dynamics 365 App for Outlook is missing in the Dynamics 365 organizations settings or it doesn’t appear within Outlook, try the following solutions to fix the issues;

Check Outlook and Exchange versions
Edit the sitemap with the sitemap designer
Enable the Reading Pane
Check for Office apps restrictions
Enable optional connected experiences setting
Redeploy Dynamics 365

Let us now look at these resolutions in detail.

1] Check Outlook and Exchange versions

If the Outlook and Exchange versions are not supported by the Dynamics 365 app, it might not appear within Outlook. For example, the Dynamics 365 app is not supported in versions of Outlook that use Legacy Edge WebView or Internet Explorer; Microsoft ended their support. According to Microsoft the Dynamics 365 app for Outlook is supported in the requirements as shown in the picture below.

Dynamics 365 App for Outlook is missing — Screenshot source: Microsoft

If the Exchange and Outlook versions do not meet the Dynamic 365 requirement, it might not appear; so check and verify.

2] Edit the sitemap with the sitemap designer

Note that this solution applies to Dynamics 365 organization users who cannot see the app in the settings. To add this app in the organization Settings, edit the sitemap using the sitemap designer using the following steps:

If you are the System Administrator or you have permission for a System Customer role, go to Dynamics 365.
Locate Setting and go to Customization > Customize the System.
Next, go to Client Extensions > Sitemap > Edit > Settings and then select the System group.
Click on + Add and then select Subarea.
Now, click the Type dropdown menu and click the URL option. Copy and paste the following URL path in the URL field:
```
/tools/appsforcrm/AppForOutlookAdminSettings.aspx
```
Type Dynamics 365 App for Outlook in the Title field.
Under the Icon option, you can select either the default icon or select the following:
```
/_imgs/area/crm_apps_16x16.png
```
Enter crmapp_outlook as the ID value, click Save, and then choose Publish.
Close the designer and when you see the Solution dialog, click Publish All Customizations.
Finally, log out and then log in again into the Microsoft Dynamics 365 app for Outlook.

3] Enable the Reading Pane

Some users cannot see the app when viewing an email list but they can see it when they open an email. If this is your case, enable the Reading Pane in Outlook to allow Dynamics 365 to appear when you view the email list. To enable the Reading pane, open Outlook and go to the View tab > Layout > Reading Pane. Here, select the side you want the Ready Pane to be; chose either Right or Bottom. That’s all here.

4] Check for Office apps restrictions

Sometimes, Group Policy or Microsoft Exchange settings may be restricting Dynamics 365 app for Outlook. An organization’s administrator may have set restrictions to block Add-ins like Dynamic 365. Consult your organizations and inquire if such restrictions are available that are making the app not appear within Microsoft Outlook.

5] Enable optional connected experiences setting

If you are a Microsoft enterprise client, you need to check if the Enable optional connected experiences option is disabled. If that is the case, no app will appear in Microsoft Outlook. Follow the steps below to enable the setting:

Open Outlook and go to File > Office Account > Account Privacy > Manage Settings.
Next, look for All connected experiences and enable it if it’s disabled.

6] Redeploy Dynamics 365

If Microsoft Dynamics 365 app for Outlook is missing, probably it’s not deployed properly. To fix this, you need to redeploy the app. To do this, you need to be the account System Administrator. Go to Dynamics 365 and select Settings. Choose Dynamics 365 App for Outlook, select a user, and then click Add App To Outlook. This process may take up to 15 minutes. When you see Added to Outlook, exit Outlook and launch it again.

We hope something here helps you fix Dynamics 365 App for Outlook if it is missing.

Fix: Outlook and Office 365 problems with this Microsoft Tool

Where is Dynamics 365 App for Outlook?

You can access Dynamics 365 App for Outlook on the Windows app and on the web version. To access it on the Windows app locate it in the top bar and select it. On the web app, open any email and then click More – the three dots on the top right side of the window. Finally, from the list, select Dynamics 365.

Next: Outlook is very slow to load; takes long time to start

Why is Outlook Dynamics 365 app not connecting?

The Dynamics 365 app may not connect if you are accessing it without System Administrator privileges or any other assigned role. If the app is not deployed properly, it might connect to open until you redeploy it. Other reasons would be if there are incompatibility issues between the app and Microsoft Exchange and Microsoft Outlook.