Black Desert Online (BDO) Error Code 5 [Fixed]

A lot of users have reported that they encounter Black Desert Online (BDO) Error Code 5 when trying to connect to the game’s server. The issue can be related to the server itself or the client might be having some issues. In this post, we are going to see all the fixes and workarounds to get rid of the issue.

The following is the error message you get alongside the error code in question.

ERROR CODE: 5
There seems to be an issue with the status of your account.
Please contact Customer Support. https:// blackdesert.zendesk.com/hc/en-us/requests/new

Now, let us go to the troubleshooting guide.

Fix Black Desert Online (BDO) Error Code 5

If you see Black Desert Online (BDO) Error Code 5, try the following solutions.

1. Run the game with administrative privileges
2. Check BDO Server Status
3. Verify the Integrity of Game Files
4. Check your Internet Connection
5. Power Cycle your Router
6. Allow the game through the Firewall

Let us talk about them in detail.

1] Run the game with administrative privileges

You can see the error code in question if your game doesn’t have to permission to access some files on your system. The privilege can be granted in two ways, you either run the game or the launcher with administrative privileges. To do the same, right-click on the app and select Run as an administrator. Or configure the properties of the program using the following steps.

1. Right-click on the game or launcher.
2. Select Properties.
3. Go to the Compatibility tab and tick Run this program as an administrator.
4. Click Apply > Ok.

Hopefully, this will do the job for you.

2] Check BDO Server Status

You need to check the service of BDO using one of the mentioned down detectors. If the service is down, all you can do is wait for the issue to be resolved. But if the server is not an issue, move to the next solution.

3] Verify the Integrity of Game Files

Next up, let us try verifying the game files and make sure that they are not corrupted. This can be done using the Steam Launcher, which will not scan your game files for corruption but will also repair them if needed. Follow the given steps to do the same.

1. Open Steam.
2. Go to Library.
3. Right-click on the game and select Properties.
4. Go to the Local Files tab and click on Verify the integrity of game files.

Once it’s done, retry playing the game and see if it worked.

4] Check your Internet Connection

We need to make sure that your computer is getting an ample amount of bandwidth to run the game. To check your bandwidth, use any of the free Internet Speed Tester. In case the bandwidth is low, restart your router and if that doesn’t work, contact your ISP.

5] Power Cycle your Router

Sometimes, just Power Cycling your Router will do the job for you. This restarts your network and helps in fixing the issue. To do the same, you need to follow the prescribed steps.

1. Turn off your Router and unplug it from the power source.
2. Wait for a minute and plug the router back in.
3. Turn the device back on.

Hopefully, this will do the job for you.

6] Allow the game through the Firewall

Your antivirus program can block your game from connecting to its server. If you know that BDO is a safe program, allowing it through Firewall is not a bad option. In case you are using a third-party antivirus, whitelist the app, and Windows Defender users need to allow the game through Firewall. Hopefully, this will do the job for you.

We hope that you are able to resolve the issue using the solutions mentioned in this post.

Read: Fix Error Code 0xC0000005 (0x0) N in COD Black Ops Cold War 

How do I repair Black Desert online?

To repair Black Desert Online, you can use the Steam Launcher or Black Desert Online Launcher. If you want to use Steam, go to third-solution to know how to do the same. BDO Launcher users need to follow the prescribed steps.

1. Open the Launcher.
2. Click on the cog wheel button to enter the settings.
3. Click on the Click to Start button from Repair Mode.
4. You can then follow on-screen instructions to repair the game.

Hopefully, this will do the job for you.

Read: Computer crashes while playing games on Windows 11/10 

How do I fix Black Desert Crash?

If Black Desert crashes on your system, make sure that the game is compatible to run on your system. If your computer is compatible, make sure that all your drivers are updated, and all software is updated, In case that is not the case, try repairing the game files, scroll up to know how to do the same.

That’s it!

Read Also: Fix High Disk & Memory Usage when playing Games on Windows PC.