If AnyDesk is not working and keeps getting disconnected on your Windows 11/10 PC, then this post is sure to help you. Anydesk is a remote desktop application that offers platform-independent remote access to personal computers and other devices. It also provides remote control, file transfer, and VPN functionality.
Why is AnyDesk not working in Windows 11?
Usually, an unstable internet connection or misconfigured firewall settings can make AnyDesk stop working. At times you may notice that AnyDesk keeps disconnecting from the AnyDesk network. Some other reasons could be:
- Hardware Incompatibility
- Corrupted Installation
- Anydesk Service not running
AnyDesk not working and keeps getting disconnected on Windows 11/10
If AnyDesk is not working or if you see a message Disconnected from AnyDesk network, restart your device and network router and see. However, if that doesn’t work, here are some more fixes to help you:
- Check AnyDesk Server Status
- Run AnyDesk as an Admin
- Allow AnyDesk through Firewall
- Disable IPv6
- Update AnyDesk to its latest version
- Run AnyDesk in Clean Boot State
- Run Network Commands
- Reinstall AnyDesk
Disconnected from AnyDesk network
Apart from an unstable internet connection, if the AnyDesk server is down or keeps going down, you may notice that AnyDesk is not connecting or keeps getting disconnected. Some users reported that disabling IPv6 can help fix the issue. Anyway, now let us see these in detail.
1] Check AnyDesk Server Status
Before getting started with different troubleshooting methods, check if Anydesk servers are up and running. You can do so by visiting the Anydesk Website. If they are down, you can do nothing instead of waiting till Anydesk fixes the issue.
2] Run AnyDesk as an Admin
AnyDesk may not work on your Windows device due to a lack of permissions. Right-click on AnyDesk icon and select Run as administrator. See if that helps.
3] Allow AnyDesk through Firewall
Windows Firewall settings can sometimes disable applications from running properly on your device. Allowing AnyDesk through the Windows firewall can help fix the error. Here’s how:
- Press the Windows key + I to open Settings.
- Navigate to Privacy & Security > Windows Security > Firewall & network protection.
- In the Firewall tab, click on Allow an app through firewall.
- On the next page, click on Change settings and select Allow another app.
- On the Allowed apps window, locate AnyDesk and check both the Private and Public boxes.
4] Disable IPv6
IPv6, or Internet Protocol Version 6, is a communication protocol that offers an identification and location system for computers on networks. Some users have reported that disabling IPv6 can help fix the issue. Here’s how:
- Click on Start, search for Control Panel and open it.
- Select Network and Internet > Network and Sharing Center > Change adapter settings.
- Right-click on the network you’re connected to and select Properties.
- Uncheck Internet Protocol Version 6 (TCP/IPv6) option and click on OK to save the changes.
- Close the Control Panel and try launching Anydesk again.
5] Update AnyDesk to its latest version
Bugs and errors could occur if you haven’t updated Anydesk in a while. Old versions of applications can have bugs that can impair their functionality and cause them to malfunction. Update Anydesk to its latest version and check if the error gets fixed.
6] Run AnyDesk in Clean Boot State
Third-party applications can sometimes cause apps to malfunction. To fix this, perform a Clean Boot to ensure your operating system loads with minimal system files and device drivers.
If the error doesn’t appear in the Clean Boot State, you may need to manually enable one process after another and see who the culprit is. Once you’ve identified it, disable or uninstall the software.
7] Run Network Commands
- Press the Windows key, search for Command Prompt, and select Run as Administrator.
- Type the following commands one by one and hit Enter.
netsh winsock reset netsh int IP reset ipconfig /release ipconfig /renew ipconfig /flushdns
- Restart your device once done.
8] Reinstall the App
If none of these steps can help you, consider reinstalling the game. This has been known to help most gamers get over this error.
All the best.