In this article, we will discuss how to resolve the AADSTS90019: No tenant-identifying information found in either the request or implied by any provided credentials error. You may see this error while logging into your Microsoft Office 365 account or Microsoft Azure AD account. Some users reported that they received this error while signing in to the Skype for Business account in their web browser.
AADSTS90019: No tenant-identifying information found in either the request or implied by any provided credentials
The solutions mentioned below will help you fix the AADSTS90019 error while signing into Microsoft services:
- Make sure that you are using the correct credentials
- Try another Network connection
- Try to log in Private window
- Clear your browser cookies and cache
- Try another Web browser
- Login to the Desktop application (if applicable)
- Completely uninstall the affected application and reinstall it
- Contact your administrator to check the status of your Microsoft or Azure AD account status
Let’s see all these fixes in detail.
1] Make sure that you are using the correct credentials
The error message indicates that there may be an issue with your login credentials. Hence, make sure that you’re using the correct UPN to sign in to Skype for a business account. Also, make sure that you are signing into the correct domain.
You can also use other sign-in options. See if this works for you.
2] Try another Network connection
Network connection may also cause this issue; you can use your mobile data or connect to a different Wi-Fi network (if available). After connecting to another network, try to login into your account. If you can log in successfully, the issue was with your network connection.
3] Try to log in Private window
Logging in the Private or Incognito window may resolve the issue. When you visit a website, your browser usually stores information about your session, including cache and cookies. This information can sometimes get corrupted, which causes errors. Try to log in to the Private or Incognito window and check if the issue persists.
In Firefox, you can use the Ctrl + Shift + P keys to launch the private mode. If you are using Chrome or Edge, you need to use the Ctrl + Shift + N keys for the same.
4] Clear your browser cookies and cache
If the above fix does not work for you, then the problem is associated with your browser or cookies. Hence, you need to clear your web browser cache and cookies. You can also use the shortcut keys (Ctrl + Shift + Delete) to bring the Clear Browsing Data window to your web browser. This keyboard shortcut works in most web browsers.
5] Try another Web browser
After clearing your browser cookies and cache, if the issue persists, then try to log into another Web browser. Sometimes, using a different browser can resolve the issue. This will help to ensure that your browser is causing login issues or not.
6] Login to the Desktop application (if applicable)
If you are signing in to your web browser and the desktop application is available for the same, we suggest you try to log into the desktop application. For example, if the error message appears while signing in to Skype for Business in your web browser, log in to Skype for Business desktop application.
7] Completely uninstall the affected application and reinstall it
If the issue is not fixed, then, we suggest you completely uninstall the affected application (say, Skype for Business) and reinstall it.
8] Contact your administrator to check the status of your Microsoft or Azure AD account status
If the error message pops up while signing in to your account. Your Office administrator may have made some changes to your account. In this case, I suggest you contact your administrator to check the status of your Microsoft or Azure AD account.
That’s it. I hope the above solutions help you to resolve this issue.
Why is Microsoft having trouble signing me in?
If you are facing trouble signing in to your Microsoft account, make sure that you are using the correct username and password. You can also try other sig-in methods, like Windows Hello.
Read: AADSTS90100, Login parameter is empty or not valid
How do I enable a Microsoft account login in Windows?
If you have created a local account on your Windows computer and you want to enable a Microsoft account login on Windows 11/10, you need to sign in with your Microsoft account. If you have not created a Microsoft account, first, create one.
Related article: Outlook cannot connect to Gmail, keeps asking for password.