FIX: DNS Server is not responding on Windows 7 | 8

When you try to connect to the Internet, the connection might fail when we run the Troubleshooter, and you might get this error: The device or resource (DNS server) is not responding. The exact error would be:

You computer appears to be correctly configured, but the device or resource (DNS server) is not responding.

11 FIX: DNS Server is not responding on Windows 7 | 8

DNS Server is not responding

In such a scenario, there are few things you could try to resolve it.

1.       First backup your Router settings and update the Firmware of your Router. Check the Router manual for more information

2.       Next thing is to change the DNS server address manually.

  • Go to Start and Click on Control Panel
  • Open up Network and Internet and go to the Network and Sharing Center.
  • Click on Change adapter settings


2 FIX: DNS Server is not responding on Windows 7 | 8

  • Now you’ll see the list of Network adapters select the Network adapter  that your using and right click on it and go to properties

31 600x379 FIX: DNS Server is not responding on Windows 7 | 8

  • Then Click on “Internet Protocol Version 4 (TCP/IPv4)
  • You’ll see the Internet Protocol Properties

41 FIX: DNS Server is not responding on Windows 7 | 8

  • Select “Use the Following DNS server address:
  • Enter the Preferred DNS address:   208.67.222.222
  • Enter the Alternative DNS address: 208.67.220.220
  • Then select on Validate settings upon exit.

511 FIX: DNS Server is not responding on Windows 7 | 8

  • Click OK, and then Close to finish.

3.       Now you have to enter the same DNS address in Router configuration as well refer the router manual for more information.

4.       Try to Install and Configure OpenDNS and see if that helps

5.       Next step is entering the Physical address in the Network adapter setting

  • Go to Start and type in CMD and Hit Enter
  • In command prompt type in IPCONFIG /ALL
  • Then look for your network adapter

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  • Then right down the Physical address according to this screenshot it’s 78-DD-08-F1-DF-B0
  • Then go to Start and type in NCPA.CPL
  • Then Right Click on your Network adapter and go to Properties

61 FIX: DNS Server is not responding on Windows 7 | 8

 

  • Then select Configure


7 FIX: DNS Server is not responding on Windows 7 | 8

  • Then Click on Advance Tab and select Network address
  • Select the radial button Value
  • Type in the physical address you wrote down before
  • i.e. 78-DD-08-F1-DF-B0 (Remove the dashes when you type in i.e. 78DD08F1DFB0
  • Then Click Ok and Reboot the System.

6.       Next step is to look up your Network adapter model and go to the manufactures website and find the appropriate drivers and update the Drivers and see if that resolves your issue.

7.       Disable your Firewall settings completely and see if that blocks your connection.

It should help. It it doesn’t resolve your issue feel free to post in our forums, and someone should be able to assist you in fixing it.

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP and a Windows Enthusiast whose area of expertise is Crash Dump Analysis and Advanced Windows troubleshooting. He has developed Windows based Tools like SF IE Restorator for troubleshooting Internet Explorer issues and SF Diagnostic Tool for collecting Crash dump files for troubleshooting purpose. He blogs at captaindbg.com.
  • RIcky

    Best small application I am using to change the DNS Address “DNS Jumper 1.0.4? Its very useful and its with predefined DNS addresses.

    “http://www.sordum.com/?p=4573″

  • ThePOO

    Just curious …
    ipconfig /all reveals the nic mac address .. I’m ok with that.
    What purpose does it serve to hard-code the address in the network properties network address dialog?
    I’m not picking … just want to be clear what is achieved by doing this?

  • TheBigOldDog

    By RIcky

    Thanks for the tip. Looks like a handy little tool.

  • diho

    thanks!

  • farrel

    Thanks alot. This has really dealt with my problem (DNS Server not responding)

  • zerobis

    thanks so much this easy to follow guide really solved my problem (dns not responding)

  • dio

    thanks for help
    sometimes my connection always stuck
    because firewall block my ie 9
    on xp 7
    keep working!

  • Last_vongola

    is this working in smartbroadband?

  • Ivan_greg

    still coming problem. here’s the issue of laptop, the connection is good and also the signal, but the problem is when i try to connect to internet the -yellow and exclamatory point- appears in the signal, den when i diagnose it says the way you show at the above, may you still have another option.tnx

  • Mhampton87

    Hi I was having this problem and followed the steps accept the router part and it worked thank you. Matoya

  • Penismuncher

    i fucking love you so worked

  • Hein Soe

    think you

  • luckydip

    I had the problem for two days. Several systems restores fixed the issue for a short period of time. Checked for viruses in safe mode with networking. Internet worked just fine in a safe mode with networking… I also tried to tweak Mcafee Internet Security that came with my Dell laptop. Disabling firewall and antivirus did not work. Downloaded a couple other virus malware killers and scanned in safe mode with no luck. They could not find anything. Finally I uninstalled McAfee… And voila! I installed Microsoft Security Essntials: it is free and my Internet works!!! I used to work in a call centre for Dell: problems with McAfee blocking the Internet were a real nightmare. So, if you have this issue with DNS server not responding, look at your antivirus first… Do you really need that one particularly…

  • Guest

    I had the same issue and removing McAfee fixed it!!!!!!!!!!!!!!!!!

  • Jish

    mcafee is the culprit…removing that resolved this issue…

  • BrooklynComputerCenter.com

    if you have mcafee installed on your ps jast uninstall it and restart pc

  • Brian Hughes

    You are awesome! I tried every complicated fix there was out there, but I read your post, uninstalled McAfee. The uninstall wasn’t even finished when the internet started working again! Thank you!

  • luckydip

    make sure your system is protected. Install Microsoft Security Essentials

  • luckydip

    make sure your system is protected. Install Microsoft Security Essentials

  • luckydip

    make sure your system is protected. Install Microsoft Security Essentials

  • luckydip

    Do not forget to protect your computer… You still need antivirus! Install Microsoft Security Essentials. It is free and will not slow down your system

  • Mselaledi

    this definitely worked for me as well. McAfee was the culprit. What a prick!

    -Martin Selaledi, Pretoria, South Africa

  • Subaruwrxsti3000

    uninstalling mcafee worked here on dell xps studio on 2012-09-15

    Jasmin Voyer, Quebec, Canada

  • Mkirker6557

    Uninstalling macaffee did the trick for me!!

  • joseph

    this post was not good for me.

  • Manish Kr Shandilya

    Thanks a lot for your valuable post… :)

  • Fuckyou

    Holy fuck are you serious? Whag a pain in the ass!!! Way to go windows. The 7th piece of shit OS youve produced

  • VTL

    its not displaying network address

  • http://www.facebook.com/binod.kc.9 Binod Kc

    still coming problem. here’s the issue of laptop, the connection is good and also the signal, but the problem is when i try to connect to internet the -yellow and exclamatory point- appears in the signal, den when i diagnose it says the way you show at the above, may you still have another option….

  • Tylerdean1379

    There is no Network address button to be found.

  • DenNatayada

    sometimes when the yellow and exclamatory point appears, the ip your using was already used by the other. it sometimes happen when you choose to obtain ip automatically

  • anon

    omgomgomgomg. thank you so much!!!!

  • Jess Anderson

    same here :(

  • mlr

    oh, thank you!

  • Russel Pidot

    My Physical Address is 8C-A9-82-69-AE-54. What can i do?

  • Larry Bird

    I just did the first part (Steps 1&2) and my internet is back and running. Thanks a lot!

  • Rob Ricci

    I had this problem today, so I couldn’t get on the Internet to dee the solution, so I applied my own fix.

    I’m currmetly at my girlfriend’s apartmet where she has a router. I brought my desktop computer (running Win 7). Her laptop is running Win 8. She was able to get on with her computer, but I couldn’t get om. Under Start.Control Panel>Network and Sharing, the basic connection said I was connected to the Internet, but I was unable to load any pages (I use Yahoo to test my connection because in my 20 years of being on the Internet, I’ve only seen Yahoo down ONCE) I called tech support and of course, they had me power cycle the modem and router. No dice. She told me to try and connect through an Ethernet connection. Still, nada.

    My brain began working and came up with a solution: I went into Device Manager and uninstalled everything under Network adapters. SUCCESS!!! I am now back on.

    Thought I’d pass this on. Hopefully, it might help someone else out.

    For some reason, I can’t enter my info here, so I’ll leave this msg as a guest and post my details here.

    Name: Rob Ricci
    Email: RRicci428 at mail2world period com
    password: HA HA nice try. Thought I’d put my password here??????? After being on the Internet for 20 years?????

  • andrew

    thank you so much..it works 100 percent..

  • Geoff

    Thank you! This problem was driving me crazy. Now fixed!

  • varun

    hi
    i have same dns problem u have described
    after getting the physical address , wireless network connection properties->client for microsoft networks->configure->Advance…I have found these options

    802.11n channel width,
    802.11n mode,
    Ad Hoc channel 802.11b/g,
    Ad Hoc QoS mode,
    Fat channel intolerant,
    Mixed mode protection,
    Roaming Aggressiveness,
    transmit power,
    Wireless Mode…….

    but not Network Address as you have mentioned
    plz help me out with this.

  • Issaga Balde

    thanx Mann!! it worked!! had this problem for 2 months and it is finnally over!!!!!

  • Sean

    I am the same can only get as far as step #5 and the configure option ! I don’t have a networl address option …

  • Lora Redmon

    Thanks! I did everything except router configuration and it worked!

  • Fyan Lawliet

    thanks, it works well

  • aaaaaa

    Thanks! it working

  • binduraj

    thank you very much sir…..

  • It worked!

    Thank you thank you thank you!!!

  • mary

    Awesome instructions! Worked like a charm

  • sunil

    am getting physical address as 00-00-00 can u pls help

  • David Anthony Whitfield

    Just applied the advice of using Microsoft Security, and just doing a quick scan, problems resolved. Thanks all for commenting.

  • Luis Suarez

    My pc is having this problem and I’ve followed all this steps but I can’t figure what to do on step 6. I need help please.

  • Fauzi Ain

    Thank you! It helps me so much…

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