Some users are experiencing an issue with the Zoom app. According to them, Zoom quits or crashes when they share their computer screen. In this article, we will see some solutions to fix this issue. If you are experiencing the same problem, these solutions may help you get rid of it.
Why does Zoom keep freezing or crashing?
The most common reason why Zoom freezes or crashes continuously is the insufficient RAM. Every software that you install on your system requires some amount of RAM to run properly. If your system has less RAM, you will experience freezing or crashing issues with installed programs. In addition to this, incompatible hardware also results in freezing or crashing issues with the software. Therefore, it is always advised to read the hardware requirements before installing an app or software. If your computer hardware is incompatible with Zoom, it will cause the Zoom app to crash.
If despite fulfilling the hardware requirements, the Zoom app still crashes or freezes more often, check your internet connection. Zoom requires a stable internet connection to run properly. You can try connecting your computer with an ethernet cable and see if it helps. Wired internet connections are always more stable than wireless ones.
Zoom quits or crashes when someone shares screen
If the Zoom app quits or crashes when you share your screen, you can try our recommended solutions and see if they solve your problem.
- Check for updates in the Zoom app
- Change Video settings in Zoom
- Disable Hardware Acceleration
- Uninstall and Reinstall Zoom
Let’s see these solutions in detail.
1] Check for updates in the Zoom app
Software companies release timely updates to eliminate bugs reported by the users. A bug is an error or fault in software that creates several issues for the users and alters the proper functionality of the software. You might be experiencing the issue due to a bug. Therefore, we suggest you check for updates in the Zoom app. Follow the below-listed instructions:
- Launch the Zoom app.
- Click on your profile icon on the top right side of the screen and select the Check for updates option.
After that, Zoom will install the updates automatically. If the Zoom app is already up to date, you will receive the “You are up to date” message on your screen.
2] Change Video settings in Zoom
If updating the Zoom app and Windows OS does not fix the issue, we suggest you change the Video settings in the Zoom app.
We have listed the steps below:
- Launch the Zoom app.
- Click on the Settings icon on the top right side.
- Select Video from the left pane and then click Advanced.
- Select Direct3D9 in the Video Rendering Method drop-down menu.
- Select Auto in Video Rendering Post Processing and Video Capturing Method drop-down menus.
Now, restart the Zoom app. You just have to close it and launch it again. Check if you can share the screen this time. If the issue still persists, try the next solution.
Read: How to optimize Screen Sharing for a Video Clip in full screen in Zoom app.
3] Disable Hardware Acceleration
Disabling the Hardware Acceleration has solved the issue for many users. Maybe it will work for you too. The following instructions will help you with that:
- Open the Zoom app.
- Go to “Settings > Video > Advanced.”
- Deselect the Video processing, Sending video, and Receiving video checkboxes under the “Use hardware acceleration for” section.
- Restart the Zoom app.
This should fix the problem.
4] Uninstall and reinstall Zoom
If none of the above methods fix your problem, uninstall and reinstall the Zoom app. You can uninstall Zoom from Windows 11/10 Settings or from the Control Panel.
The steps to uninstall Zoom from the Control Panel are listed below:
- Click on the Start Menu and type Control Panel. Select Control Panel from the Search Results.
- Set the View by mode to Category.
- Click Uninstall a program link under the Programs category.
- Scroll down the list of installed programs and locate the Zoom app.
- Once you find it, right-click on it and select Uninstall.
After uninstalling the Zoom app, visit, Zoom official website and download the installer file. Double-click on the installer file to run it. This will reinstall Zoom on your computer.
Why is screen sharing not working on Zoom?
Sometimes problems occur due to a minor glitch. If your Zoom screen goes black during screen sharing or if screen sharing does not work on Zoom, first, try restarting the app. You can also try logging out the Zoom and then signing in again. If these troubleshooting techniques do not fix your issue, you need to try some other fixes including disabling the Hardware Acceleration, disabling the Graphics Card Switching, etc.
Hope this helps.