There might be a problem with the driver for the Ethernet/Wi-Fi adapter

Microsoft has been building smart and sophisticated Troubleshooters which can detect the root cause of a problem with the system and if possible, fix it automatically. A possible issue with network connectivity is when the modem and router are working fine, and all other devices, except for the computer are connecting to the internet, being connected through the same router. Upon running the Network Diagnostics Troubleshooter on Windows, it gives the following error:

There might be a problem with the driver for the Ethernet/Wi-Fi adapter. Windows couldn’t automatically bind the IP protocol stack to the network adapter.

Windows couldn't automatically bind the IP protocol stack to the network adapter

Windows couldn’t automatically bind the IP protocol stack to the network adapter

In this case, the built-in troubleshooter gave an error instead of fixing the issue, which means we would have to fix it manually. It is believed that this error occurs after the user makes changes to the network settings of the computer. If you are facing this error, I suggest you go through the list of fixes and see which you want to try and in which order.

There might be a problem with the driver for the Ethernet/Wi-Fi adapter

1: Update Windows

The issue could be with the drivers as suggested in the error. To isolate this probability, you could update Windows and restart the system. Updating Windows, updates the drivers as well.

2: Update the drivers from the manufacturer’s website

Since, the error message specifies that the issue is with the drivers, before moving any further, we need to be sure that this cause is isolated. If a Windows Update does not fix the problem, trying re-installing the network adapters from the manufacturer’s website. Please contact the manufacturer for more information on the same.

3: Reset the Network Adapter settings

The Network Adapter settings might have changed any recently. To reset them to default, you could reset TCP/IP and see if that works for you.

4: Change a few Adapter settings

If resetting the Adapter settings does not work, you could try changing a few of them to the most recommended ones. The process would be as follows:

1] Press Win + X, and in the list that pops up, select Control Panel. Open the Network and Sharing Center. It might be under the category Network and internet.

2] Click Change Adapter Settings in the left pane. Right-click the adapter in use (Ethernet or Wi-Fi) and click on Properties.  List of items.

In the list titles “The network uses the following items,” ensure that the following items checked, and uncheck all other options:

  • Client for Microsoft Networks
  • QoS packet scheduler
  • File and Printer Sharing
  • Internet Protocol v6
  • Internet Protocol v4
  • Link-Layer Topology Discovery Mapper I/O driver
  • Link-Layer Topology Discovery Reminder.

5: Disable the IP Helper Service

1] Press Win + R and type “services.msc” in the Run window. Press Enter.

2] The list of services is arranged in alphabetical order. Scroll to IP Helper Service and right-click on it. Select Properties.

3] Set the startup type to “Disabled” and click Apply to save the settings.

4] Change the service status to Stop and save the settings by clicking on OK.

There might be a problem with the driver for the Ethernet/Wi-Fi adapter

I am sure that something here will help you.

All the best!

Posted by on , in Category Windows with Tags
Karan Khanna is a passionate Windows 10 user who loves troubleshooting Windows problems in specific and writing about Microsoft technologies in general.

3 Comments

  1. Shabbir

    Thank You Karan. This article saved me from going crazy. I upgraded to Windows 10 from Windows 7.
    Wifi connected but no internet access. Kept searching and came across this article. When I disabled
    all options but the ones you mentioned on the network adapter, I finally had working Internet.

    Wooohooo. Thanks once again. Shabbir

  2. Nero

    Did all this and nothing worked. What did help though, is that pulling up the “services” list as recommended here but scrolling to, “WLAN AutoConfig” And turning that on and now my wireless adapter is able to connect to the internet. So in a roundabout way, thank you!!!!

  3. Earl Steele

    Awesome. My wife was going crazy, i had nets on my lap top but not her hard wired pc. after step number 4 we had no more problems.

Leave a Reply

Your email address will not be published. Required fields are marked *


4 + 8 =