In today’s post, we will explore the possible solutions to the issue of Wi-Fi settings are missing on your Surface or Windows 11/10 device. Before trying any of the solutions that will be outlined in this post, make sure that the symptoms you have are the same as those described.
Wi-Fi Settings are missing on Windows or Surface device
Before you begin, check the Network & Internet settings on your Windows 11/10 device.
Select Start > Settings > Network & Internet.
You won’t be able to connect to a wireless network if Wi-Fi is not listed in Network & Internet. If Wi-Fi is missing, the Internet access icon will also be missing from your taskbar.
Below are some solutions to try in no particular order if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface or Windows device.
- Restart your Surface or Windows device and check Wi-Fi settings
- Install Windows Updates
- Run the Windows Network Troubleshooter
- Verify that Wi-Fi is available in Device Manager.
Now let’s delve into the details of these recommended solutions.
1] Restart your Surface or Windows 10 and check Wi-Fi settings
If your Wi-Fi settings are missing, restart (not shut down) your Surface or Windows device, and check the Wi-Fi settings again.
- Make sure your router is connected to a working phone jack or cable connection, either directly or through a modem.
- Select Start > Power > Restart, or if you have updates pending, select Update and restart.
- After your Surface or Windows 10 device restarts, sign in.
- Select Start > Settings > Network & Internet .
- Select Airplane mode, and make sure Airplane mode is set to Off.
If Wi-Fi settings are visible, select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and then select Connect.
If Wi-Fi settings are still missing, proceed with the next solution.
Read: Surface device finds available wireless network but won’t connect
2] Install Windows Updates
Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download updates.
If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are other ways that you may be able to go online and get the updates:
- You can use a wired connection to go online (for example, with Ethernet to USB adapter, or with the Surface dock and Ethernet).
- You can download a single update file manually to install them. You can use another PC with internet access to download the file to a USB drive and transfer it to your Surface.
- If you have a Surface with built-in mobile broadband connectivity, you can use it to connect to the internet and get updates.
Once you’re online, you can then check for and install the latest updates manually.
- Select Start > Settings > Update & Security > Windows Update.
- Select Check for updates. If updates are available, they will download and install automatically.
- After the updates are installed, if your device doesn’t restart automatically, you can do it manually: Select Start > Power > Restart, or if you have updates pending, select Update and restart.
- After your device restarts, sign in.
- Repeat these steps until you see Your device is up to date after you select Check for updates.
Read: Slow WiFi connection speed on Surface Pro or Surface Book
3] Run the Windows Network Troubleshooter
Here’s how to run the Windows Network Troubleshooter that can help diagnose and fix Wi-Fi problems.
Select the Start button, and then select Settings > Network & Internet > Status > Network troubleshooter, and choose from the options.
4] Verify that Wi-Fi is available in Device Manager
In some cases, Wi-Fi may be disabled in Device Manager if Wi-Fi settings are missing on your Surface.
Here’s how to verify that Wi-Fi is available in Device Manager on your Surface or Windows device.
- In the search box in the taskbar, enter Device Manager, and select it from the results.
- Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed in the table below:
|Network Controller/Adapter||Surface device used in|
|Intel® Wi-Fi 6 AX201||Surface Laptop 3 (15 in. with Intel), Surface Laptop 3 (13.5 in.), and Surface Pro 7|
|Qualcomm Atheros QCA61x4A Wireless Network Adapter||Surface Go, Surface Laptop 3 (15 in. with AMD), and Surface Pro X|
|Marvell AVASTAR Network Controller||All other Surface devices|
The name of the network controller may be slightly different depending on your Surface model.
- Double-click the respective Network Controller or Adapter, select the Driver tab, and then select Disable Device.
- In the warning box, select Yes.
- Then restart the network controller by selecting Enable Device.
- Restart your Surface by selecting Start > Power > Restart, or if you have updates pending, select Update and restart.
Need more suggestions? Refer to our post titled Fix Network & Internet connection problems. You could also contact Microsoft Support.