Skype is a good communication service, but at times if you attempt to make a video call, may see the following message in return – The Content of This Message is Unsupported. Troubleshooting this issue requires only a bit of work. So, let’s proceed and see how to resolve this issue in Skype.
The content of this message is unsupported Skype error
It’s been reported that the problem persists just with the Microsoft Skype Home users and occurs in:
- Echo/Sound Test
- iOS Skype
- Windows 10
The problem is not noticed with the earlier versions of Skype, signaling it’s could be a bug in the recent built-in versions of Skype app for Windows 10.
Uninstall & reinstall Skype app
To fix this, open PowerShell as Administrator, type the following and hit the Enter key.
get-appxpackage *skype* | remove-appxpackage
Instantly, the action will begin to uninstall Skype app.
Once the app has been uninstalled, visit the Microsoft Store, download and install the latest Skype app and see if it helps.
Use classic Skype for Desktop software
If it does not, then you may download the classic version of Skype. Most Skype users report the issue does not persist on earlier versions of Skype. As such, it is safe to assume that the older versions of Skype are immune to this problem. Moreover, reverting to the Classic version of Skype appears to be the fastest and most reliable method. The steps below walk you through the entire process.
Visit skype.com and click the Get Skype for Windows button. Next, from among the available Skype downloads, select Skype for Windows and then click on the blue download button and save the setup file to the desired location.
If the above method fails to yield the desired results, you can simply check for Windows 10 updates, install them and see if the problem is resolved. Every update to Windows includes bug fixes and minor improvements. So, this option comes across as a relatively easy solution to this Skype error.