If Salesforce is not working in the Edge browser then this post may be able to help you. If you are a small or mid-level business owner, Salesforce can make your job considerably easier. However, a lot of users are unable to access it on their browser, especially Microsoft Edge. If you want to fix this problem, read this article. We discuss the causes and solutions.
Salesforce not working in Edge on Windows 11
The problem occurs when you try opening the Salesforce website in your browser. The issue could be a corrupt cache, an outdated browser, blocked cookies, etc. If Salesforce isn’t working in Microsoft Edge on your computer, read this article for a resolution.
- Clear the cookies and cache in Microsoft Edge
- Allow third-party cookies on Microsoft Edge
- Isolate the cause with extensions
- Resolve the case with problematic extensions
- Update Microsoft Edge
1] Clear the cookies and cache in Microsoft Edge
Before proceeding with more complicated solutions, you can consider clearing cache and cookies on Microsoft Edge. This is because corrupt cache files and cookies can prevent the associated website from loading properly. If you clear the cache and cookies, then the website will rebuild them the next time you open it.
2] Allow third-party cookies on Microsoft Edge
After clearing the cookies, the next step is to allow third-party cookies. It solves 2 problems. First, it will help the website load smoothly; second, many websites, including Salesforce, require cookies to load properly. The procedure to allow third-party cookies in Microsoft Edge is as follows:
- Open Microsoft Edge.
- Click on the three dots at the top-right corner. This will open a menu.
- From this menu, select Settings.
- In the Settings window, go to the Cookies and site permissions tab on the list on the left-hand side.
- In the right pane, click on Manage and delete cookies and site data.
- Turn OFF the switch for Block third-party cookies.
- Now, restart the Microsoft Edge browser and try to load the Salesforce website.
3] Isolate the cause with extensions
Some extensions can cause problems while trying to open certain websites. One way to isolate extensions as a cause is to open the Salesforce website in the InPrivate mode. The procedure to do so is as follows:
- Open Microsoft Edge.
- Click on the three dots at the top-right corner. It will open a menu.
- Select New InPrivate window.
- Now open the Salesforce website in the InPrivate window.
If it works, the issue is probably with the extensions.
4] Resolve the case with problematic extensions
In case you have determined that an extension is problematic, then the procedure to resolve it is as follows:
- Click on the three dots at the top-right corner and select Extensions.
- Now click on Manage extensions.
You will notice extensions with a switch. Use the switches to deactivate extensions one by one, using trial and error to find the problematic extension.
5] Update Microsoft Edge
If the browser is outdated, these problems are common. Thus, you can update Microsoft Edge to the latest version. The procedure is as follows:
- Click on the three dots at the top-right corner.
- Scroll down and select Help & feedback > About Microsoft Edge.
Microsoft Edge will update by itself.
Read: Salesforce not working in Firefox
Is Edge supported by Salesforce?
Edge is one of the top browsers and is definitely supported by Salesforce. Rather, the latest version on Microsoft Edge would be one of the best options for running Microsoft Edge. However, updating Microsoft Edge to the latest version is highly advisable.
Related: Salesforce not working in Google Chrome
What is Salesforce used for?
Salesforce is a CRM software for small and mid-level organizations. CRM means customer relationship management. It helps users manage support, sales, and customer interactions with ease. Since the software is cheap and eliminates the need of qualified software professionals, it is preferred by businesses.
