OneDrive Error 0x80070185, The cloud operation was unsuccessful

Some users while trying to access or download shared files available on OneDrive might encounter the message stating “Error 0x80070185, The cloud operation was unsuccessful“. This post offers the most suitable solutions you can try to successfully resolve the issue.

There can be a couple of reasons behind the error like bigger file size, corrupted setup file or certificates, issues with the cache, Windows Registry issues, internet connectivity issues, antivirus or firewall problems, etc.

The OneDrive error also occurs when a user tries to open a file from the SharePoint library using the “OneDrive Sync” function for that specific library. In this case, the affected users have had their data moved from on-premise to SharePoint online using the SharePoint Migration Tool.

This error can quickly be resolved for the specific file just by repeatedly clicking the Try Again button 4-10 times, but this is more of a workaround than a solution. So, if you’re looking for a more permanent solution, continue with the post below.

OneDrive Error 0x80070185, The cloud operation was unsuccessful

If you’re faced with this issue, you can try our recommended solutions below to resolve the issue.

Ensure there’s enough space on the partition OneDrive is installed
Reset OneDrive
Map a Network Drive for SharePoint Document Library

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Ensure there’s enough space on the partition OneDrive is installed

If you receive the OneDrive Error 0x80070185, The cloud operation was unsuccessful while trying to access or download files to your computer, it’s likely you do not have enough free space on your HDD. In this case, you need to ensure the partition OneDrive is on has enough space.

Do the following:

Right-click on the C drive or whichever partition you have OneDrive on. Select Properties and examine the space available. If you’re running low on storage space, you can move OneDrive to another partition. Here’s how:

In the Notification area on the extreme right of the Taskbar, right-click on the OneDrive icon and select Settings.
Under the Account tab, click on the Unlink this PC button.
Log in with your credentials.
Select another location for the local OneDrive folder and the files you want to sync. If there’s a lot of files, the sync might take some time depending on their size and your bandwidth.

If low space isn’t the issue for you, try the next solution.

2] Reset OneDrive

OneDrive is pre-installed on Windows 10 devices of which sometimes a corrupted or missing cache of the app can cause multiple issues with the system performance. This can also be another reason to have certification issues. In which case resetting OneDrive to its default settings should fix the issue. Otherwise, try the next solution.

3] Map a Network Drive for SharePoint Document Library

If resetting OneDrive app resolves the error for the file you were trying to access but the same error occurs when you try to access another file, then you should try the solution where you map SharePoint Document Library as a Network Drive.

Do the following:

Head over to the OneDrive website on your web browser.
Sign in with your Microsoft account.
Navigate to the file library that you want to access.
Copy the URL (link) of the file/folder from the address bar.
Next, press Windows key + E to open File Explorer.
Right-click on the Network category from the left pane.
Choose Map network drive.
Next, click on the Connect to a Web site that you can use to store your documents and pictures link.
On the network location wizard, click on Next.
From the Specify the location of your website interface, paste the file/folder URL you copied earlier.
Now, replace http:// (In some cases, https://) with \\ and click Next.
Specify a name for the network location according to your choice. By default, the name will remain the same OneDrive Document Library.
Click Next.
Click Finish.
Next, press Windows key + X to open Power User Menu and then tap A on the keyboard to launch PowerShell in admin/elevated mode.
In the PowerShell console, copy and paste in the command below and hit Enter.

Get-ChildItem -Path 'C:\Users\%username%\OneDriveSharePointPath' -Include "*.xls*","*.doc*","*.ppt*" -Recurse | ForEach-Object {
$_.FullName
Get-Content -Path $_.FullName -first 1 | Out-Null
}

This PowerShell script will loop through all documents in the library and read the first line. This triggers the file repair in the cloud.

Once the command executes, restart the computers.

Now, you can try accessing or downloading the OneDrive content – the issue at hand should be resolved now.

Hope this helps!

OneDrive Error 0x80070185, The cloud operation was unsuccessful

1] Ensure there’s enough space on the partition OneDrive is installed

2] Reset OneDrive

3] Map a Network Drive for SharePoint Document Library

Obinna@TWC