Intel Driver and Support Assistant Scan Failure [Fix]

Intel Driver and Support Assistant allows you to scan your system for driver and firmware updates. However, the utility has been failing to complete the scan and throwing an error that says Scan Failure. In this post, we will discuss and try to resolve the Intel Driver and Support Assistant Scan Failure error.

Fix Intel Driver and Support Assistant Scan Failure error

If Intel Driver and Support Assistant says Scan Failure, you should first check and make sure that you are running the latest version of Windows. If not, update your system to the latest version and run the scan again. In case, you encounter the same error, follow the solutions mentioned below.

1. Check Intel DSA Service and Intel DSA Updater service
2. Clean your browser’s cache
3. Reinstall Intel DSA

Let us talk about them in detail.

1] Check Intel DSA Service and Intel DSA Updater service

First, we need to check and ensure that the Intel Driver and Support Assistant and Intel Driver and Support Assistant Updater services are running. These services are responsible for running the Intel Driver and Support utility and scanning for updates. To do so, follow the steps mentioned below.

1. Open Services by searching it out of the Start Menu.
2. Look for Intel Driver and Support Assistant, right-click, and click on Properties.
3. Make sure that the Startup type is set to Automatic and it is running; if the service is stopped, click on the Start button.

Do the same with Intel Driver and Support Assistant Updater service and check if the issue is resolved. If the services are already running, try restarting them to negate the possibility of a glitch.

2] Clean your browser’s cache

Next, we are going to clean your browser’s cache and ensure that it is not corrupted. Caches are files created locally on your system allowing the browser to quickly access frequently used items, so even if you clear them, your browser will create new ones. To clean your browser’s cache, follow the steps mentioned below.

Clean Chrome’s Cache

1. Open Chrome.
2. Click on the three dots and then on Settings.
3. Go to Privacy & security > Delete browsing data.
4. Set the Time range to All time and click on Delete data.

Clean Edge’s Cache

1. In Edge, click on the three dots, and then click on Settings.
2. Go to Privacy, search, and service.
3. From Delete browsing data, click on Choose what to clear.
4. Set the Time range to All time and click on Clear now.

If you have another browser, clear its caches as well and check if the issue is resolved.

Read: Intel Driver and Support Assistant No configuration data

3] Reinstall Intel DSA

If all else fails, our last resort is to completely uninstall Intel Driver Support and Assistant and install a fresh copy. To do so, go to intel.com and download the Intel Driver and Support Assistant Uninstaller. After uninstalling the utility, download and install a fresh copy of Intel DSA.

Hopefully, you can resolve the issue using the solutions mentioned in this post.

Read: Intel Driver and Support Assistant not working on Windows.

How do I fix Intel Driver Support Assistant not downloading?

If Intel Driver and Support Assistant is not downloading, first check your bandwidth and Internet speed. Also, make sure that you are not using any ad blockers, as they tend to interfere with and hinder the installation process. Additionally, clean your browser’s cache and re-attempt downloading the utility.

Read: Best free Driver Updater Software for Windows

Is Intel driver and Support Assistant needed?

Intel Driver and Support Assistant allows you to keep your driver updated. However, if you use a third-party utility for the same purpose, Intel DSA is unnecessary. We recommend that you do not delete it from your system.

Read: DSA Service High Memory or CPU Usage on Windows.