What To Do If Your Google Account Is Hacked

One of the worst things that can happen to you online is getting your Google account hacked. Owing to the fact that all your Google services – Gmail, YouTube, Google Plus, Adsense and more – are connected to the Google account, hacking of one account means hacking of all the services. Not only can the hacker read your emails, he or she can send emails from your Gmail account – risking your reputation and harming your dignity. Or even worse, it can be a case of identity theft. So what to do if Google account is hacked?

This article talks about steps to take when Google account is hacked and how to recover from the losses arising out of the episode.

Google Account Is Hacked

There may not be any comprehensive methods to tell if your Google account is hacked. You may receive a mail from Google talking about suspicious activities from one of your Google linked accounts. You may see undelivered mail notifications to email addresses that you do not know. You may notice that email forwarding is set up to an email address that you do not recognize. There are many ways how a hacker can use your Google account once it is hacked. The most common of them all is to send messages on your behalf. If you see unknown emails in the Sent folder of your Gmail account, know that the account is hacked. In simple words, keep on reviewing the account settings every few weeks. If you find anything abnormal, consider the steps mentioned in this article.

Can You Access Your Google Account?

In most cases, the hacked leaves the account credentials unchanged so that you do not suspect account compromise. In rare cases however, the hacker may change your Google login credentials and also remove the phone and alternate email address associated with the account. In such case, it becomes very difficult to regain control of that Google account – as Google will ask you for the exact date when you created that account. This information is hard to remember unless the email notifying you of account creation was backed up to some other email address to which, you have access.

In simple case of the hacker changing the password, you can notify Google of hacked account. You will be asked for the alternate email ID you provided to Google and if it matches their records, they will send the new password to that ID.

Google Account Is Hacked

In the case where the hacker removed alternate email ID associated with the account, it is almost impossible to regain control of the account. If you tried the above link and still did not receive the new password (after trying it two to three times), you can be sure the alternate email ID has been removed by the hacker. In this case, visit Google Help Center and tell them you have other problems accessing your account (see fig below).

The next few screens will ask you few more questions and then try to provide you with the login credentials.

If your phone information is still with Google, you may be lucky. However, I don’t think a hacker who would remove alternate email ID would leave the phone information.

Your last resort is to visit the password recovery page of Google and start a wizard that walks you through different questions to help you regain your account credentials.

You will be asked if you are having trouble signing in. Check the correct option and proceed.


Enter the required information.


Keep it in mind that it might not be possible to recover the account when the hacked has removed your alternative email ID and phone information from your Google account and you do not remember the alphanumeric code sent to you when you created the Google account in question. In such case, the only option left is to inform about the hacked account to all those important to you so that they do not fall prey to hacker’s phishing attempts. That way, you will also come to know if the hacker is using your identity for anything dangerous. You may want to file a report with local police in case of identity theft just to be on the safe side.

If You Can Access Your Google Account

If the hacker has not changed your login credentials, or if you were able to regain control of your account using your alternative email ID or phone, you need to check out for any damages done to your account.

Change the password to something that is new and has not been used anymore

If using same password with other accounts, change them as soon as possible so that the hacker cannot take control over them. For example, if your hacked Google account had the same password that you use on LinkedIN, you need to change the LinkedIN password as well.

Check the Sent Items folder to see if the hacker contacted anybody. If he did, contact those people and tell them your Google account was hacked and that message was sent by the hacker.

Check the Google account settings to see changes. Most often, hackers add forwarding of Gmail emails to another account. They may also set up other accounts to use your Gmail account to send emails. You need to reverse the settings. The important areas to check are: 1) Accounts and Imports and 2) Forwarding and POP.

Check the CHAT area for finding out if the hacker used the feature to chat with anybody under your identity. If he did, you need to notify the person whom he contacted using chat.

Scan Your Computer For Malware

One of the possible causes for a locked down account or a compromised account is presence of malware on your computer. Use Microsoft Security Essentials or some other trusted anti malware to scan your computer and eliminate any possibility of any malware. You can also use the trial version of McAfee or Norton.

Turn on 2-Step Verification

The 2-Step Verification adds an extra layer of security to your Google Account, drastically reducing the chances of having the personal information in your account stolen.

The above explains what to do if Google account is hacked and how to recover and secure it.

Post dated 5th July 2012 updated and ported from TGC

You may also be interested in knowing:

  1. Have I been Hacked? Was my online account Pwned?
  2. Microsoft Account is hacked?
  3. What to do when your Twitter account is hacked?
  4. What To Do When Facebook Account Is Hacked.
Posted by on , in Category General with Tags
Arun Kumar is a Microsoft MVP alumnus, obsessed with technology, especially the Internet. He deals with the multimedia content needs of training and corporate houses. Follow him on Twitter @PowercutIN


  1. Manoj

    Hi Arun, my gmail account was hacked. I used account recovery form. Still I’m unable to retrieve my ID back. How can I contact gmail support team? Please Help me.

  2. Peter John Bosse

    Google is shit and forget about youtube, I went and opened on smaller but fast response free service
    My account was hacked as well and they don’t even do something, they send me a email that the contact email has been changed, the phone number has been changed so why they send me this while there is no function at the email to block the hacker and to get your account back

  3. welshkaren1

    what do I do if my gmail account was hacked and I have the proof of who did it? They didn’t send emails, they just read my very personal emails which included conversations with my clients regarding my business and also bank details?

  4. shergr

    My Microsoft accounts have been hacked and I cant do anything thy changed everything. I can’t even get into my pc. Can anyone help me. It’s like they have taken over my computer phones and tablet, and no one believes me

  5. Chris Sears

    I was looking at play boy on Google plus looked at a sub heading, and I was sucked in ,threw my Verizon phone.next thing I knew,my phone was work in itself ,I managed to save my Verizon acount no help to managr. At Verizon who thought I crazy,in four hours all my apps,software and programming, and hardware, was gone,all my smartphone does is alarm clock,that gets WiFi, and WiFi hotspot

  6. Super Khoi

    Check on https://lastpass.com/gmail/ to see if your account is on the list of hacked emails. mine was and I reported it to google to enable it again. got access again,but found the recovery email and phone number to be that of one of hackers. had to change and remove it again for security purposes.

  7. TiaC77

    Can I please get my account shut down or cancelled? ITo been hacked and the alternate email has been changed. I have NO clue when I opened the account, etc, so I’m unable to answer the recovery page questions properly. I know the email account the hacker switched the recovery email address to but it’s his email so I don’t know his password. I need it completely shut down because I have pictures and messages in there that he’s threatening to forward to my entire contact list. Please help!!!!

  8. kom

    hello guys my google account is hacked he/she change all of my information avout my google account how can i recover it :)? please help me guys 🙁 all of the step in recovery your google account is not working on me so please help me.

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  12. Tom

    I just got off phone with i though Google support, i blindly gave them access to my pc and they did a test and then said my IP was hacked, they wanted me to pay 149.00 for one service, and 249.00 to get my system cleaned up. Either google/gmail is running a hack or the hacker have set up their own customer service line. Be careful, i play to stop using google for all reasons. My next stop is my ip service to see what they can do to help me, and that will be in person.

  13. Tom

    On that last post i meant to say plan not play, and one last thing when i said i didnt have the money for that rather then let me print up the screens that was opened for me, he quickly closed them down, and then shut down my pc b4 i could do anything.

  14. John Alexander

    Yes I bought a Google account on eBay so I could play a game without the boring startup. Now I can go on and play the game and after a short while the person I paid money to buy his account from started messing with the game and changing stuff. Is there a way to block him from the account after he had sold it to me?

  15. mary hart

    My google account has been hacked

  16. Google tells me my account has been hacked, and it even gives me the IP of the one who is hacking. Now, would it be possible to send that info to Google so that they would prevent that person from accessing my account with this IP?

  17. jessica

    I cannot get on my gmail email account. A hacker changed my password and set up two way verification.h
    what does google do?????

  18. MaxineMsp

    my friend was just playing something in the computer then something happen the player shes been playing with was a hacker she just knew it! the hacker remove something in her google account that is important to her plus the most terrifying is that her google accont is connected to her phone

  19. Tony Barnes

    I have a new one os let my gmail go through

  20. sushilgupta2011@yahoo.com

    Hai ! Mr Arun my son’s gmail account was hacked by some unknown person at Patna ( Bihar ).What is the email id of legal manager google ?

  21. Bob Ahnmanab

    I angered RT and now their trolls mess up my account. I am wondering if I can even post this. People need to send these propagandists back home.

  22. Aldrin Payad

    My ID has been hacked and i know the person who responsible in hacking it.can you help me?before the i can’t access my ID ive recieve a message that it was open in a foriegn country.and ive tried all recovering process to retrieve my ID but i can’t still acess it.

  23. Greg “Satan's little helper” J

    ^ This the correct answer. Why is hacking _our_ job to police? What happened to… um well… police? And what happened to CORPORATE LIABILITY? Does Google have no obligation to global society? I argue that it technically does, being that it’s such a disturbing monopoly ‘n all. I guess corporate liability is only meant to improve the behaviour of corporations with other corporations and not the attitude of corporations to the general public which freely betrays the good patience of all of us and abets criminal activity. Neat!

  24. Peter John Bosse

    forget it, Google is here to make money and not to help the clients..this all under the name of free service…Google is like Yahoo 10 years ago, snobby

  25. Will Alexander


  26. Will Alexander


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  28. Cid Campeador

    Why is there no way to get technical support via telephone?
    I got a message that I had changed my Google password from Gainsville Fl
    I’ve never been there.

  29. Alex

    My gmail account also been hacked and all important documents are also deleted…
    Fool gmail and gmail support team,, they not faces this all hackers .. old system with large collection of foolish team,, stupid team…!

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    I am in need of some answers.
    Two years ago my partners phone was taken. Not stolen, TAKEN by a person who ended up using my gmail address that it was connected to to send some emails to himself and to my partners ex wife. He neglected to do the smart thing and lock me out or deleting what he sent. Is there anyway I can prove that 1. where the phone was (location) when emails were accessed? 2. That I was not the one who sent them as I want this particular person charged for mail fraud (electronic). I have a copy of every email, date, time sent and to whom. I just want to know if I can get exact information to nail his ass to the wall.

  31. asadkhattak

    I am facing the same problem but with facebook. They are asking such questions which i dont remember. My fingers are crossed that no bad thing happened.

  32. asadkhattak

    Thanks Anand

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    My Google account was hacked the hacker have changed my account password and recovery ID and phone number …..what to do I have complaint it in Google support but they are not responding…..

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  50. Closing Comments, as this post gets just too many spam comments about the availability of ‘good hackers’.

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