An unexpected error is keeping you from deleting the file

The files available offline on Windows are available with Client Side Caching (CSC) cache and database. The cache helps Windows to have synchronization of files with the external server. In case if this database is corrupted, it has an in-built capability to restart itself. However, if there is a crucial corruption of components, you may face its consequences while deleting some files.

Recently, we came across an issue where we got following error when we delete files on Windows 8.1 running machine:

An unexpected error is keeping you from deleting the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x800710FE: This file is currently not available for use on this computer.

The error code research gives us the hint that offline files cache is corrupted and we should repair or clear it to solve this problem. In you’re too a victim of this issue, here is how you can fix it:

An unexpected error is keeping you from deleting the file

1. Open Control Panel and navigate to All Control Panel Items > Sync Center > Manage Offline Files. In the Offline Files window shown below, switch to Disk Usage tab and hit Delete temporary files button.

An unexpected error is keeping you from deleting the file

You can now check the status of the problem, if it is fixed now, you’re good to go. If the issue persists, try the next steps.

Registry Disclaimer: The further steps will involve registry manipulation. Making mistakes while manipulating registry could affect your system adversely. So be careful while editing registry entries and create a System Restore point first.

2. Press Windows Key + R combination, type put regedit in Run dialog box and hit Enter to open the Registry Editor.


3. In the left pane of Registry Editor, navigate to the following key:



4. In the right pane of the above shown window, do a right click and select New -> DWORD Value. Name the newly created DWORD as FormatDatabase and double click on it to get this:


5. Finally, in the Edit DWORD Value box, set the Value data to 1 and click OK. Close Registry Editor and restart your system to get this issue fixed.

Hope this helps you. Good luck!

See this post if you receive an error message There are no more files when you try to save any file on a local hard drive on your Windows computer.

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Posted by on , in Category Windows with Tags
An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.


  1. Rüdiger Plantiko

    Thank you – the regedit trick finally did it!

    Should I keep the FormatDatabase entry or remove it afterwards?

  2. Rüdiger Plantiko

    Thank you for help.

  3. Dzung

    rmdir /q/s “folder” – with “folder” is path to the file(s)
    Make sure you run this command with cmd (administrator)

  4. User

    Just a fair warning. Before following the steps, do a full sync. Otherwise you will lose all files and changes since last sync.

  5. NirV

    I dealing with this problem right now. I followed as needed until I entered Offline Files – it shows me only the General tab.. What to do?

  6. NirVolo

    I’m* lol

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