In this guide, we are going to discuss how you can fix the error code 2FF31423 on Twitch on Xbox One. While streaming on Twitch, many users have reported being experiencing error code 2FF31423. This problem specifically occurs on the Xbox console as reported by affected users. If you are one of those facing this error, this article is your stop. Here, we are going to discuss multiple working fixes that will help you resolve the error on Twitch. Let us checkout!
What causes Error Code 2FF31423 on Twitch?
This error can be triggered in various cases. Here are some of the scenarios that might result in error code 2FF31423 on Twitch:
- If you have disabled two-factor authentication on Twitch, you might receive this error. You are required to enable this option to stream on Twitch. If the scenario applies, turn on the two-factor authentication on Twitch.
- You might encounter this error in case of a corrupted installation of the Twitch app. If you are dealing with this problem because of this reason, reinstalling the app is the solution for you.
- In case you have not allowed the gameplay streaming in the Xbox settings, you might receive this error code. So, allow this option to resolve the error.
Now that you know the scenarios triggering error code 2FF31423 on Twitch, it will be easier for you to apply a suitable fix. Let us discuss the solutions now.
Twitch Error Code 2FF31423 on Xbox One
Here are the methods you can try to fix error code 2FF31423 on Xbox One:
- Enable Two Factor Authentication.
- Allow gameplay streaming in Xbox Settings.
- Uninstall, then Reinstall the Twitch app.
- Change the MAC address.
- Reset your Twitch key.
Let us discuss the above solutions in detail now!
1] Enable Two Factor Authentication
You need to enable two-factor authentication to broadcast or stream on Twitch. In case, you are receiving the error 2FF31423 because of disabled two-factor authentication in Twitch, try enabling it and then see if the error is fixed. You can set up this option from the Creator Dashboard settings.
Here are the steps to enable two-factor authentication to resolve the 2FF31423 error on Twitch:
- On your Twitch account, tap on the account icon present at the top right section.
- From the appeared context menu, click on the Settings option.
- Next, inside the Settings page, navigate to the Security and Privacy tab.
- After that, scroll down to the Security section. You will see a Set Up Two-Factor Authentication option here; simply press this button.
- Now, follow the prompted instruction to complete the process of setting up two-factor authentication.
Try to stream now and check whether the problem is resolved or not.
2] Allow gameplay streaming in Xbox Settings
In case you are encountering the error code 2FF31423 while trying to stream on Twitch on a secondary account, it is possible that you are getting the issue due to your Privacy & Online safety settings that might be causing issues in gameplay streaming. If the scenario applies to you, try allowing gameplay streaming and then check if the error is fixed.
You can follow the below steps to allow gameplay streaming on a specific account:
- On your default dashboard on Xbox One console, press on the gear icon from the right-side panel.
- Now, click on the All settings option and then go to the Privacy & Online Safety menu.
- Inside this menu, select Xbox Live privacy, and on the next screen, choose the default that you need to change.
- Then, press on the View details & Customise option present below.
- On the next screen, under the You can broadcast gameplay section, you need to select the Allowed option.
- Start the Twitch app again and check whether the error is fixed or not.
Read: Twitch not working on Chrome in Windows 11/10
3] Uninstall, then Reinstall the Twitch app
As this error can be a result of the corrupted installation of the Twitch app on Xbox One, you should try starting with a fresh installation of the Twitch app. For that, uninstall the app and then install it again on your device. Let us check out how you can do that.
- Firstly, click on the Xbox button on your Xbox One controller to open up the Guide menu.
- Now, from the menu options, press on the Games & Apps option.
- Under the Games & Apps section, you will be able to see all installed applications and games; simply locate the Twitch app here.
- Next, select the Twitch app using your controller
- After that, from the appeared context menu, click on the Uninstall button.
- You then need to confirm the uninstallation of the Twitch app and deletion of the related data; do that to complete Twitch uninstallation.
- When the Twitch is completed removed from your Xbox One, reboot your console.
- Finally, install the Twitch app by going to the store on Xbox One.
Try streaming on Twitch now and see if the issue is fixed. if not, try the next potential fix from this guide.
4] Change the MAC address
If none of the above solutions work for you, try resetting the MAC address. This method has worked for many users and might as well for you. Let us check out the steps to change MAC address on Xbox One:
- From the home screen on Xbox, click on the gear icon and then tap on the All settings option.
- Now, go to the Network section and then navigate to Network Settings.
- Next, navigate to Advanced settings and then choose Alternate MAC address.
- Then, press the Clear option and restart your console.
- After that, unplug the Xbox console and then wait for it to shut down.
- Now, plug it back and then start it again and see if this Twitch error is resolved.
See: Check this post if Twitch is not working on Chrome.
5] Reset your stream key
In some rare cases, this error can occur if your stream key associated with your Twitch account is not consistent. In that case, you can try resetting your stream key on your Twitch account and then see if the error is resolved. Here are the steps to reset your Twitch stream key:
- Firstly, open Twitch and go to the account icon present on the top-right corner.
- Now, select the Creator Dashboard option and then click on the Preferences and then the Channel option.
- Next, scroll down to the Stream Key & Preferences section and locate the Primary Stream key option.
- Finally, tap on the Reset button present next to the Primary Stream key option. This will reset your stream key on Twitch and hopefully, the problem will be resolved now.
Why won’t my Twitch work on my Xbox One?
Several things could be responsible for this problem on your Xbox. For example, if the connection is not established, you can fix this error. On the other hand, if Twitch is corrupted, there is a high chance of getting this issue while accessing it on Xbox One. Above all, you need to allow the gameplay streaming in the Xbox settings.
Now read: How to fix Twitch error 5000, Content not available.
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