Fix problems, errors and issues

Email services can block a sizable number of users from accessing their messages if any issue is continuously experienced. In most cases, these errors are easy to diagnose and fix. At other times they require a bit of investigation. Described below, are some of the instances where users can experience issues with and the remedial measures available for them.

Fix problems

Primarily, issues related to are noticed when-

  1. Email messages, attachments, and features
  2. Connecting of Outlook to

Outlook Update in progress

In the first category, a user’s connected account might get stuck at the time of the update, precisely during “Update in progress” message. When this happens, it’s advisable to take no action as a fix for such issues are rolled out automatically by the service provider.

Old Bookmarks not working in Outlook

Outlook is the official name of Microsoft’s email service, formerly known as Hotmail and Windows Live Hotmail. So, if you added a bookmark for your Windows Live Mail, Hotmail, or inbox, it may not work properly. Please change the same to

Outlook on iOS 11 does not send mail

A bug in the iOS 11 leaves users locked out of Microsoft’s software like Office and The Users complained of receiving a message reading “Cannot Send Mail.  The message was rejected by the server.” when trying to send emails from iOS 11. This affects email from, Office 365, or an Exchange Server 2016 running on Windows Server 2016. To fix the issue, please update to iOS 11.0.1.

My status always showing as Available

At other times, users may experience problems with bookmarks or My status always showing as Available. Here’s how to resolve this quickly.

Fix problems, errors and issues

You mainly notice your account status appearing next to your account picture. This is to let your and Skype contacts know whether you are available to chat or ready to receive a Skype call. You can change your account status in or Skype, but every time you sign in to, you find your account status is reset to ‘Available’. Here’s a way to fix it! Do not sign out of Stay signed in (even when the browser is closed) by selecting the ‘Keep me signed in’ box at the sign in prompt.

Read: How to find out if Microsoft Services like are down or not.

In the second category, you may observe issues related to email account appearing as:

Outlook_[long series of letters and numbers]

The issue is noted with users having multiple account aliases. An alias is something similar to a nickname for your account that can be an email address, phone number, or Skype name. It uses the same inbox, contact list, and account settings as the primary alias. To avoid any problem related to the above issue, go to and sign in to your account.

Here, set your email as the primary alias. If you are using Outlook for Windows, remove and re-add the account. You can Add your account in Outlook for Windows by,

Opening Outlook and selecting the File tab.

Thereafter, under Account Information, choose ‘Add Account’ > E-mail Account, and then enter your name.

When done, enter the address and password of the email account that you want to add.

Retype your password, and choose Next.

Finally, click ‘Finish’ when you see ‘congratulations’ message and then restart Outlook. sending email as ‘On behalf of’ your account

If Outlook is connected to a primary account that is in turn associated with secondary email accounts such as Gmail, Yahoo, etc., then, while sending an email in Outlook, you cannot choose the other secondary connected account as the “From” sending account. If you try to undo this change and manually type in the secondary connected account email address in the “From” field, the email is sent as “On behalf of” your primary account.

To avoid this instance and add the secondary connected accounts (Gmail, Yahoo, etc.) in as additional accounts in the Outlook profile follow this,

  1. Open Outlook and choose ‘File’ tab.
  2. Next, under Account Information, choose Add Account
  3. Then, on the Auto Account Setup page, enter your name, email address, and password, and then choose Next.
  4. Click ‘Finish’.

Error sharing Calendar from to Office 365 business account

The final issue pertains to an instance where you try to accept a shared calendar using your Office 365 for the Business account in Outlook 2016 and in return receive the “Something went wrong” error.

To solve this and be able to access the calendar shared with your Office 365 for the business account, you’ll need to accept the invitation from Outlook on the Web. Unfortunately, if you’ve already clicked the Accept button in Outlook 2016, you won’t be able to re-accept the invitation in Outlook on the Web. To get a new invitation, the person who sent you the invitation will need to remove your permissions and then send a new invitation.


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The author Hemant Saxena is a post-graduate in bio-technology and has an immense interest in following Windows, Office and other technology developments. Quiet by nature, he is an avid Lacrosse player. Creating a System Restore Point first before installing a new software, and being careful about any third-party offers while installing freeware is recommended.

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