A lot of users reported that they are not able to use Google Classroom as it is stuck on loading on the Windows PC. The issue is generally due to the browser cache that has become corrupted; however, it is not the only solution; therefore, in this post, we are going to see solutions that can resolve the problem.
Why doesn’t Google Classroom load?
Google Classroom is a web application; hence, it runs on browsers on Windows computers. If there is something wrong with the browser, such as a corrupted cache or cookies, the web app will get affected. Not just issues with the browser; if there is some setting that is not compatible with the services required, the Classroom will stop responding.
Google Classroom stuck at Loading on Windows PC
If Google Classroom is stuck on loading on the Windows PC, follow the solutions mentioned below:
- Clear browser cache
- Restart the browser and PC
- Check the Internet connection
- Turn off hardware acceleration
- Clear out the extension conflict
- Turn off the Secure DNS feature
- Reinstall the browser
Let’s get started.
1] Clear browser cache
The browser cache stored on your computer locally, in some cases, might get corrupted and as a result, the app is stuck on loading. To get Google Classroom to its previous state, we will delete the cache and see if it works. Here’s how to do the same.
- Open Chrome, click on the More settings option and select the More tools option
- Click on ‘Clear browsing data’, and select the items that you want to delete.
- Finally, click the Clear data button. Restart the Chrome browser.
- Launch Mozilla Firefox.
- Click on the three lines.
- Select the Library option
- Navigate to History > Clear Recent History option
- Finally, tick all the required options.
- Click Clear Now
- Open Edge.
- Go to the three horizontal dots and then to Settings.
- Click on Privacy, search, and services, and then select the Choose what to clear button from the Clear browsing data section.
- Set the Time range to All time, tick all the required boxes, and then click on Clear now
Restart Google Classroom and see if it is working.
2] Restart the browser and PC
Such a situation can be due to numerous reasons, however, relaunching the browser and restarting the PC is one of the simplest solutions, and we suggest you do the same. A new connection will be made, and if anything was blocking the app from loading earlier, once the browser restarts and the app is launched, all this will be resolved. The same holds true when the PC restarts, allowing you a clean slate to work apps on. Restart the router if the bandwidth is low, and if it is still the same, contact your ISP.
3] Check the Internet connection
Since Google Classroom is stuck at loading, checking the bandwidth and making sure that the Internet is fast enough becomes crucial. Fast Internet is needed when using apps like Google Classroom, and Teams. Therefore, we are going to, check the bandwidth using any of the mentioned free online Internet Speed testers to know the bandwidth. If the bandwidth is low on all devices connected to the network, contact the ISP and ask them to resolve the issue.
4] Turn off hardware acceleration
Hardware acceleration is a process where the computer’s hardware is used to perform functions and tasks related to software faster than the normal speed. This is a known tool that improves the software’s performance, however, in this case, we recommend disabling Hardware acceleration as this can cause lagging, loading, and crashing issues.
- Launch the browser and open Settings.
- Scroll down and click on the Advanced option. If it is not available, move to the next step.
- Under System, clear “Use hardware acceleration when available”.
- Launch Microsoft Edge and go to the Settings area
- Click on the System and Performance tab from the left side and locate Use hardware acceleration when available.
- Now deactivate hardware acceleration.
- Open the browser and click on Options.
- Go to the General section, and select Performance.
- Uncheck the Use hardware acceleration when available option and restart Firefox.
After this, launch Google Classroom and check if it is still stuck or working fine. Hopefully, this will do the job.
5] Clear out the extension conflict
Extensions can conflict with the app and websites, blocking them from loading. The best way to check whether this is applicable is to disable all the extensions, launch the app, and then enable the extensions one by one to figure out which one conflicts with the web app. So, go ahead and disable extensions in your browser. If after disabling a particular extension, your issue is resolved, unfortunately, you need to remove it as it is the one that’s causing issues.
6] Turn off the Secure DNS feature
DNS may prevent Google Classroom from working perfectly on some of the devices. Turning off this feature is required to avoid circumstances where due to safety concerns, the DNS may not resolve particular domains. Google Classroom does not steal personal data; therefore, it is safe to disable the feature. Here is how to turn off the Secure DNS feature.
- Launch the browser, and click on the three dots option.
- Now, select Settings, and click on Privacy and Security.
- In Security > Advanced > turn off the Use secure DNS option.
- Open the browser.
- Click on the three vertical dots and select Settings.
- Go to Privacy, search and services and then untick Use secure DNS to specify how to lookup the network address for websites.
Now, access Google Classroom and check the issue.
7] Reinstall the browser
If the methods above don’t work, try reinstalling the affected software. A new fresh installation will replace everything related to the app and renew all the configurations and settings. So, go ahead and uninstall your browser; once removed, reboot your computer and then add it again.
Hopefully, you can resolve the issue using the solutions mentioned in this post.