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Error 0xc00d11d1 (0xc00d4e86) in Movies, Media Player apps in Windows 11

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In today’s post, we will examine the cause and then provide the remediation to the error 0xc00d11d1 (0xc00d4e86) you might encounter with Windows native media like Xbox Music, Media Player, or Movies & TV apps when you wake your Windows 11/10 computer.

0xc00d11d1 (0xc00d4e86)

Error 0xc00d11d1 (0xc00d4e86) in Movies, Media Player apps in Windows 11

You might encounter the error 0xc00d11d1 (0xc00d4e86) in Xbox Music, Movies & TV, Media Player apps, if you are running a Windows 11/10 based computer that has a DisplayPort or HDMI monitor to which integrated audio is attached. Or, you have an all-in-one system that uses DisplayPort audio – you’re playing audio by using any of the Windows 10 native media apps and the audio source is the monitor – while the audio is playing, you put the computer to sleep. Then, you wake the computer.

On wake, depending on the media app in use prior to putting the PC to sleep, you receive the following error message:

You may receive any of the following error messages:

Can’t play. Make sure your computer’s sound and video cards are working and have the latest drivers, then try again. 0xc00d11d1 (0xc00d4e86)

Cant play. We couldnt find your audio device are your headphones or speakers connected? If thats not it, you can go to the desktop and tap the speaker icon in the system tray for more help. 0xc00d4e86 (0xc00d4e86)

An audio device was disconnected or reconfigured. Verify that the audio device is connected, and then try to play the item again.

Movies & TV (video file). Cant play. We couldnt find your audio device are your headphones or speakers connected? If thats not it, you can go to the desktop and tap the speaker icon in the system tray for more help. 0xc00d4e86 (0xc00d4e86)

Cause of Windows native media apps error 0xc00d11d1 (0xc00d4e86)

According to Microsoft, this behavior is by design. When no other audio devices are connected to the system, the only audio endpoint on the system goes away when the monitor is powered off. Therefore, an error message is displayed by Xbox Music, Windows Media Player, Groove Music, or Movies & TV. The error messages will be displayed only on specific DisplayPort or HDMI monitors and will not occur if another audio output device is connected to the system.

Consequently, the resolution to the Windows 11/10 native media apps error 0xc00d4e86 is as follows:

  • If another audio output device is connected to the system, Xbox Music, Windows Media Player, Groove Music, or Movies & TV will switch to that audio device when the monitor is powered off and then back to the monitor when the monitor is powered back on. No error messages will be displayed.
  • To resume playback if no other audio devices are connected to the system when the monitor is powered off, you should open a different audio file or reopen the original audio file after the error message is displayed.

I hope this helps!

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Obinna@TWC

Obinna has completed B.Tech in Information & Communication Technology. He has worked as a System Support Engineer, primarily on User Endpoint Administration, as well as a Technical Analyst, primarily on Server/System Administration. He also has experience as a Network and Communications Officer. He has been a Windows Insider MVP (2020) and currently owns and runs a Computer Clinic.