Error 0x80073cf9 while installing Apps from Windows Store in Windows 10/8

A smart Windows user is that one who updates his Windows OS including the installed software and Store Apps regularly whenever required. But what if you get an error while updating?

Something happened and this app couldn’t be installed, Error Code 0x80073cf9

Recently, I came across one such error that is repeatedly discussed on many Windows related sites. It’s the error code 0x80073cf9. In the course of this error, Windows just shows a message that something went wrong and it couldn’t install the app on your PC.


To solve this issue, you could try a couple of things. Do remember to create a system restore point first before making any changes to your system:

  • Try to delete ‘OLE’ folder in Registry Editor. First back up your Registry. Then open regedit and navigate to HKEY_CURRENT_USER\Software\Microsoft\. Here delete the OLE folder.
  • Try running the following commands one after the other, before you try to update the app:
net stop wuauserv
rename c:\windows\SoftwareDistribution softwaredistribution.old
net start wuauserv
  • Shut down Security software and Firewall and try again
  • Do a Clean Uninstall of the app and reinstall it afresh
  • If a folder by the name of AUInstallAgent is missing on your C:\Windows folder, recreate it and then try again and see if it helps. The only condition to do this is to be signed in as administrator of your Windows.
  • Make sure the folder “AppReadiness” exists inside C:\Windows, if it doesn’t exist, create it manually and leave it empty.


Hope something helps.

See this if you receive Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps.

Posted by on , in Category Windows with Tags
An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.


  1. Grumpigeek

    “Try to delete ‘OLE’ folder in Registry Editor”

    Please explain what this “OLE folder” is and where to find it.

  2. Cihad Turhan

    Start “run” (windows + R key) and type “regedit” (without quotes).
    It will run registry editor.
    Now press Ctrl + F button to start search dialog.
    Select “keys” and “match whole string only”, unselect “values” and “data”
    Type “OLE” (without quotes) and search it. It will find OLE folder.

    Disclaimer: I’m not sure deleting OLE folder is a good idea. This may lead inconsistent run in Windows.

  3. aris

    Try to delete the “OLE” folder… you could also say “try to fix the issue by yourself”

  4. Dorian

    Couldn’t find SoftwareDistribution folder.

  5. ^^ Make sure you’ve entered the exact command as mentioned in the article.

  6. ashutoshvarma

    i have try to download the asphalt 8 airborne but after 74% it shows an error 0x80073cf9
    To Fix this I have Created The AUInstallAgent in C:Windows but it does not work

  7. Ana

    Esto funciona Make sure the folder “AppReadiness” exists inside C:Windows, if it doesn’t exists, create it manually and leave it empty. Gracias.

  8. Vince Nenis

    PROBLEMA NA LOJA WINDOWS 8 e 8.1 – Erro 0x80073cf9 – SOLUÇÃO:

    1) C:Windows
    2) Apague a pasta AUInstallAgent
    3) Criar PASTA chamada AppReadiness


  9. Szunyi

    Hello Kapil,

    I had 2 apps with error code 0x80073cf0 and one with 0x80073cf9, then i did as you told above. It worked for …cf9, but I still have problem installing apps with ..cf0. Can you please help me?


  10. ^^ Refer to other suggestions mentioned in the article. See the fixes of related posts mentioned here, they could also helpful to you.

  11. DRAGON

    I finally removed all files and directories in:


    After cleanup, the broken apps installed without issues and can be started again.

  12. bsoft

    Was very helpful but din’t do the trick completely; it changed the msg tho and i had to start the Windows Firewall to install apps from the store !

  13. Link2203

    Adding the AppReadiness folder in the Windows directory worked for me

  14. SogeMoge

    Thank you!

  15. alphalima

    tnx! it worked for me too!

  16. Charles

    is there an easier way that can be done on the phone and not using a PC?

  17. Helen

    , I can’t download app . the error is 0x80248014. How can I fixed ???

  18. Marcus Campbell

    Windows 10 will not allow me to delete the Ole folder or subfolders or individual keys after using your find procedure. Thanks for trying…

  19. Vincent Kwofie

    plz help me out. when i am downloading an app from windows8’s store, it says “your purchase couldn’t completed.this app can’t be purchase because your current internet connection is slow, try again using a different connection”

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