Can’t establish a secure connection – Google Play Music

The Google Play Music app allows users to download music directly to the music library of the application. Google Play Music is available both as a website and desktop app. However, the app has limited functionality. Some users have reported that upon trying to upload music file from the system to Google Play Music, they encounter the error – Can’t establish a secure connection.

Can’t establish a secure connection

Can’t establish a secure connection with Google Play Music error

This error isn’t browser specific since users haven’t been able to fix it despite changing browsers.

The most probable causes for the error are:

  1. You might be trying to upload the audio files directly from an audio CD. However, the Google Play Music app does not support it anymore.
  2. A 3rd party anti-virus might be interfering. Many users have reported that the issue got resolved as soon as they uninstalled the Avast antivirus software.
  3. Issues with the web server of the Google Play website.

The first approach upon encountering the error should be checking with others if the application/website is functioning correctly on their system. If not, the server might be down.

  1. Download the audio files in the CD to the system first
  2. Disable real-time protection of 3rd party anti-virus
  3. Upload the audio files via the desktop app

Otherwise, proceed with the troubleshooting as follows:

1] Download the audio files in the CD to the system first

CD/DVDs were a successful technology when launched. However, they are considered obsolete now. Even though your system might come with a CD/DVD drive, many applications wouldn’t recognize the files.

You could download the audio files to your system first and then upload them to Google Play Music.

2] Disable real-time protection of 3rd party anti-virus

It is known that 3rd party anti-virus software products like Avast cause this issue. Many users have confirmed that disabling the anti-virus helped in resolving the problem. However, it isn’t advisable to disable the anti-virus completely. Instead, you could consider disabling real-time protection while uploading the audio files. You can enable the protection later.

You could also disable your VPN & Firewall software temporarily and see if it helps.

3] Upload the audio files via the desktop app

While it isn’t a fix, you could use the following workaround to manage the issue in discussion.

Can’t establish a secure connection with Google Play Music

Google Play Music provides a desktop app names Music Manager. It could be downloaded from here.

Log-in to the Google Play Music app with the same account you used for the browser version and upload the audio/music file to the Music Manager of the app.

The files would be uploaded to the server too and you could play them from the browser application directly.

Let us know if this helped.

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Karan Khanna is a passionate Windows 10 user who loves troubleshooting Windows problems in specific and writing about Microsoft technologies in general.

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