Another scan is in progress error in DELL SupportAssist [Fix]

If you see the ‘Another scan is in progress‘ error while using DELL SupportAssist, this post will help you. The error occurs when the software cannot initiate a new scan because it detects a scan or task already running in the background.

The complete error message reads:

Another scan is in progress. Please try again after some time.
We were unable to start the scan as another scan is already in progress.

Some users reported that the error occurred while they were trying to scan for driver updates manually, while others reported that the software was not performing any scans at all. If you’re experiencing the same issue with your Dell SupportAssist, read this post to learn how to fix it.

Fix Another scan is in progress error in DELL SupportAssist

To fix the ‘Another scan is in progress‘ error in Dell SupportAssist in Windows 11/10, use these solutions:

Perform a clean installation of Dell SupportAssist
Manually install drivers from the Dell website

Let us see this in detail.

1] Perform a clean installation of Dell SupportAssist

A clean installation of Dell SupportAssist involves completely uninstalling the software and all its related components, and then reinstalling the latest version. This often resolves errors caused by corrupted files, conflicting settings, and outdated components.

To perform a clean install, start by uninstalling Dell SupportAssist via the Settings app or the Control Panel.

Next, open Services Manager (press Win + R, type services.msc, and press Enter) and check if the following services still exist after uninstalling SupportAssist:

Dell Client Management Service
Dell Data Vault Collector
Dell Data Vault Processor
Dell Data Vault Service API
Dell SupportAssist
Dell TechHub

If they exist, it indicates that remnants of the software remain on your system. So you need to manually remove the services to completely uninstall Dell SupportAssist.

Launch an elevated Command Prompt and type the following commands one by one, pressing Enter after each command:

SC DELETE "SupportAssistAgent"

SC DELETE "DDVDataCollector"

SC DELETE "DDVRulesProcessor"

SC DELETE "DDVCollectorSvcApi"

Next, open File Explorer and navigate to the following path:

C:\ProgramData

If you see the SupportAssist folder there, delete it (you may have to enable the hidden files and folders to see all folder content).

Next, open the Dell folder and delete the SupportAssist folder from there (if exists). Now restart your system to ensure all services and temporary files related to SupportAssist are fully cleared.

Once this is done, go to Dell’s official SupportAssist page and download the software’s latest version. Install and run the software and see if the error is gone.

Read: Dell SupportAssist not working; Just spins

2] Manually install drivers from the Dell website

If the error occurs while trying to scan for driver updates, you can install the drivers manually from the Dell website.

Open your web browser and go to Dell Support. Scroll down to the ‘Identify your product or search support‘ section.

Locate the Service Tag on your Dell device (usually on a sticker underneath laptops or on the back of desktops) and enter the Service Tag number in the specified field. Click Search to allow the website to automatically identify your system.

Once your system is identified, scroll down to the Drivers & Downloads section.
Select Find drivers or scroll to browse the list of available drivers.

Install all the critical and optional drivers listed for your device and then reboot your PC. Dell SupportAssist should now function normally.

I hope this helps!

Read: Dell SupportAssist has detected a failing component

How do I fix my Dell SupportAssist?

If you’re facing issues with Dell SupportAssist, try closing and restarting the application. Next, uninstall Dell SupportAssist from your device and install its latest version (or perform a clean install). If you can’t reinstall Dell SupportAssist, try running the Microsoft Troubleshooter Tool. If everything else fails, contact Dell Support.

Is it OK to delete Dell SupportAssist?

If you don’t use Dell SupportAssist or prefer managing system updates and diagnostics manually, you may delete it. Go to Settings > Apps. Find Dell SupportAssist in the list and click Uninstall.