Fix: Your Windows install couldn’t be completed error

110 Comments

  1. THANK YOU FOR THE VALUABLE INSTRUCTION AND INFORMATION SIR.
    I HAVE ONE QUERY.

    CAN WE INSTALL WINDOWS 7 AND WINDOWS 8 SEPARATELY AS A “DUAL OS” APART FROM UPGRADING?

  2. That’s Great to know that windows 7 and 8 can be installed as a Dual OS.Could you please Share the detail steps and/ or the Software to install both Operating System in the Single PC ?

  3. I’m sorry, I just got a new error code
    I followed the guide but got the following message after reboot

    It was not possible to complete the update to windows 8.1
    We have restored the previous version of windows on this PC

    0xC1900101 – 0x30018

  4. After I attempted to update my Win 8 on my Dell 8500, I seen the following message on my screen:
    Couldn’t update to Windows 8.1
    Sorry we couldn’t complete the update to Windows 8.1. We’ve restored your previous versions of Windows
    0x80073B92-0x2009
    The Dell Tech Support could not fix the problem. Help!

  5. I have a different problem…..after upgrading to Windows 8.1,my pc will no longer automatically go to sleep,which it did just fine before the 8.1 upgrade….I am upgrading a practically new HP Envy…1414…AMD 3.5GHZ six core processor,10 gigs of DDR3 ram…1 TB hard drive.And,YES,I have updated all drivers available from HP.Any suggestions?

  6. I have a different problem. I installed update on my HP Laptop. However, after the upgrade each time I woke it from sleep mode it thinks that it’s a tablet and loads the screen upside down. I corrected each time the ctl-alt-up arrow, but it reverts back. The only way to correct is doing a reboot but it repeats itself once it goes to sleep mode. I ended up having to do a refresh and go back to Win 8.0. Must be some incompatibility with the video driver but there’s no update to the driver at this time.

  7. thank you very much man!
    It really works! Perfect work!
    I was trying to find those files but I didn’t know the location>SoftwwareDistribution..
    i was fed up with MS store, again thank you very much!

  8. I spent four days trying to get update 8.1 to work. Tried all manner of suggestions from various sources. Wish I had happened on this solution first! It went like a breeze. Thank You

  9. When I open the store as u said, they show the message:
    Your pc isn’t connected to internet. To use the store, connect to internet and try again?
    What should I do??

  10. following this the update dessapear from store -.- cant do nothing to bring it back, restore, refresh, nothing works …..

  11. This didn’t work for me. I’ve tried pretty much everything I can find online to update to 8.1- clean boot, refreshing the computer, making sure windows update has all the newest updates, the method stated on this page, but I ALWAYS get error code 0x802002e. This is extremely frustrating, as this is a brand new laptop, fresh out of the box, and it should not come with these problems on it.

  12. Thanks so much! I am already so frustrated with Windows 8, and my 8.1 update just wouldn’t work. Now it’s downloading thank youuu!

  13. I followed the instructions but still cannot upgrade from windows 8 to windows 8.1.

    I went to the command prompt and ran sfc /scannow in the cbs.log file I have the following errors.

    2013-12-29 12:31:03, Info CSI 000006dd [SR] Repairing 1 components

    2013-12-29 12:31:03, Info CSI 000006de [SR] Beginning Verify and Repair transaction

    2013-12-29 12:31:03, Info CSI 0

    Found: {l:32 b:yuNoeY8oXuCshjAskCNhLO82zVzUI+IjF72wxZRYdx0=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

    2013-12-29 12:31:03, Info CSI 000006e0 [SR] Cannot repair member file [l:36{18}]”Amd64CNBJ2530.DPB” of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]”driverUpdate”, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2013-12-29 12:31:03, Info CSI 000006e1 Hashes for file member SystemRootWinSxSamd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12Amd64CNBJ2530.DPB do not match actual file [l:36{18}]”Amd64CNBJ2530.DPB” :

    Found: {l:32 b:yuNoeY8oXuCshjAskCNhLO82zVzUI+IjF72wxZRYdx0=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

    2013-12-29 12:31:03, Info CSI 000006e2 [SR] Cannot repair member file [l:36{18}]”Amd64CNBJ2530.DPB” of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]”driverUpdate”, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2013-12-29 12:31:03, Info CSI 000006e3 [SR] This component was referenced by [l:164{82}]”Package_86_for_KB2769165~31bf3856ad364e35~amd64~~6.2.1.0.2769165-12166_neutral_GDR”

    2013-12-29 12:31:03, Info CSI 000006e4 [SR] Repair complete

    Let me know if you have any suggestions. The error I’m getting when i try to install 8.1 is:
    0x80070032
    I have downloaded and run apps.diagcab Windows Store Apps Trouble shooter and get the following problems found
    Check for missing or corrupt files
    Windows Resource Protection did not find any integrity violations

    Display adapter drivers might be out of date
    problem with BITS service. The requested service has already been started. More help is available by typing NET HELPMSG2182

  14. I couldn’t get past step 1. After I entered “net stop wuauserv” it popped back with something about system error 5 & invalid user. Even after I double-checked to ensure that I was the administrator. What am I doing wrong?

  15. i have done everything you said several times and still won’t let me do it. Gives me the same error. I dont have admin privileges.

  16. After I tried to insert the second “net start bits” it said “the requested service has already been started.” and still won’t let me install Windows 8.1. Followed all the steps but still didn’t work.

  17. Hello. I also have followed the instructions in the original post and all of the following instructions to be able to upgrade to Windows 8.1. Do you have any other ideas? I too am regretting having bought this computer with Windows 8. I have tried some 10 or more times to install 8.1. (HP ENVY)

  18. This has driven me crazy! I’ve tried like 3 different fixes to the problem but nothing worked, the download just stays at 0% for 10-20 min and then I get the error code 0x80072.efe. I’ve tried the IT standard off and on again fix, I’ve installed all important and optional updates, checked there were no “hidden updates” was hopeful when I found this fix but still having the same problems. My final approach involved a stern talk informing it that it had 2 options and I sincerely doubted it would be able to learn to fly within the allocated time… it appears to be working now…?

  19. So I finally was able to install 8.1 with an HP technician’s help. What was necessary was to update all the controllers and drivers. He updated each of them on the HP site.

  20. I tried everything u said … still getting the same error at 50% 0x80240031 plz plz help.. m really tired

  21. When I enter “net stop wuauserv” it replied “The Windows Update service is not started.” And when I type “net start wuauserv”, it replied “System error 1058 has occurred. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.”. What does that mean?

  22. no this didn’t help me and ive tried everything I keep getting same error code 0x80244018

  23. Hello
    Now I had the same trouble needed to reset pc to factory setting and could get windows 8.1 to install
    here’s want worked for me.
    1. Make sure you have all of your windows 8 Updates installed Even those Optional ones.
    2. Disable your antivirus software Mine (Norton 360 Gold Great Software) But it was to blame for my installing problem.
    3. Restart your pc and allow it to Configure updates
    4. Now go back to the Microsoft App store and try downloading Windows 8.1 It should work like a dream
    Hope this tip has helped somebody
    you follow my tips at your own risk

  24. I have a software distribution.old file as well as a normal software distribution file…which one do i delete?! Thanks

  25. Create a system restore point first. Then delete the .old file first. Then rename the normal software distribution file as .old file. This is just to be on the safer side.

  26. Thanks. I created a restore point, deleted the .old file first, but when I went to rename it as .old file it would not let me and said it was in use, I restarted my computer and tried again before opening anything else and I am still getting the same message.

  27. I did every step. . . it all worked well, until the last part. I still get the message of being unable to install.

  28. OK guys – another problem installation here.
    I’ve tried everything suggested on this post and still no success getting 8.1 to complete.
    In addition to the procedure outlined, I did the sfc /scannow procedure and the Restore Health procedure, to get a clean scannow test.
    I deactivated Norton AV and had run the Micrsoft compatability test and deleted a couple of programs.
    Samsung had released an updated Bios the other day – so was all up to date on that front.
    When the installation attempts – a 2.5 hr process – I get to what I think is the last step, the “just a few more things” step and do get to 100% (used to be 62%) and then it coughs and up comes the “Sorry – no can do” sign. No error code given.
    Anyone have any further suggestions as to solving this frustrating puzzle? Other than buy a Mac?
    Ron

  29. I got an error when updating to windows 8.1, error code 0x80240031, I cant fix this error. any help? thanks..

  30. Both command prompts came up with “Access is denied.” My user account is the main and ONLY one on this PC, so I knew it had to be set as Admin. Still, I even double checked just to make sure. I don’t know what else could be wrong.. SOMEONE PLEASE HELP! I just purchased the PC and so far am not too impressed with Windows 8.

  31. I have attempted to install Win 8.1 at least eight times! Yes, I have tried every suggestion I was
    able to find on the net! Here is the error code I get every time: Ox80070004-Ox2080D. Isn’t
    this one telling me I’m not signed in as the admin? Well, I am! At least, I am signed into Windows
    as the Admin. What is going on here? Help! :O (Thanks ever so much.)

  32. Finally!! I can’t thank you enough, because after trying dozens of other “fixes” this one actually worked.

  33. “I came across a useful blog post on TechNet, by David Dixon. Try this method, I am sure that it will be able to help you”.
    It worked for me!
    A big thank you!
    Michael

  34. OMG thank you for this tutorial! I’ve been trying to fix, what seems like, never ending failures within my computer! I’m currently downloading it from the store as I type. Let’s hope this method works! Even so, THANKS SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO MUCH!

  35. I have got a different problem. When I tried to upgrade my 8 to 8.1 on my asus x551 it showed “Your apps were installed.” Please reply a solution as soon as possible.

  36. I have an HP Envy notebook with Windows 8, and have tried this and everything else. This seems to be a common problem with the HP Envy notebook. I even tried a “clean boot”, following Microsoft help, to no avail.

  37. My disk will get to 93% then will say it can’t finish the installation… i even did this to try to get it to work. Still same thing. Any ideas?

  38. can you help me, i just started install windows 8.1 and its stop at 98% , it gives me this error: 0x80070005-0x300B
    If you could find a way ,i may marrie you :)))))))))))

  39. Thank you for the post! Had windows 8.1 for a while but needed to restart my PC, since then Windows 8 and 8.1 has hated me! Thanks for the help!

  40. I use a Lenovo Y500 series laptop tried upgrading once there was some error and now when i try i get this code at the end 0x80072C – 0x4001C. Can You suggest anything to help

  41. Hello I have a problem with updates at windows 8.1 every second day is coming a update when i install it i will not finish it a message is up saying couldn’t not finish update undoing changes can someone help me please

  42. I have been trying to get my laptop upgraded to 8.1 so I could push to windows 10 for weeks. I tried everything including formatting with a fresh installation of windows 8. This is the only thing that worked to get windows 8.1 installed. THANK YOU SO MUCH!!! My only regret was not finding this article sooner.

  43. THANK YOU!!! This worked for me. SSD failed, had to replace and the Lenovo technician reinstalled Win 8. I could not allow me to update to Win 8.1 until I manually installed KB 2871389 and followed your steps above. Now’s it’s downloading Win 8.1 Pro. Thanks for the steps above.

  44. I found it easier to go to the desktop and right click on the taskbar, bring up Task Manager >Services Tab> Go To Services, scroll down to Windows Update > right click Properties and set to Automatic. This provides a totally graphical solution and requires not rebooting or manual file removal. I performed those steps, went to Windows store and clicked on the Windows 8.1 download, which was successful. That was my experience. Your results may vary. Good luck.

  45. AnandK@TWC this is such an easy-to-understand article, and extremely helpful. I was able to update my laptop to Windows 8.1. Thank you so much!!!

Leave a Reply

Your email address will not be published. Required fields are marked *


6 + 5 =