Here is a complete guide on how you can fix the error code 0x82D40004 on your Xbox One console. A lot of users have complained of being experiencing this error code when trying to launch an app or game on their Xbox console. While many users experienced this error with selective games, a few encountered the same error with every game. If you are one of those who is getting 0x82D40004 error on the Xbox console, this post is for you. We have several fixes that worked for affected users that you can try. Let us check out.
What does error code 0x82D40004 mean?
The error code 0x82D40004 on your Xbox console occurs when you are trying to launch a game. It could be facilitated if the disc you are using is dirty or damaged. It can also be caused if you have selected an energy-saving power mode. Other reasons for the same could be server issues, corrupted Persistent storage data, corrupted data on your profile, etc.
What to do if Xbox says disc is dirty?
If Xbox says the disc is dirty, you can try performing a power cycle on your console. Or, eject the disc, clean it carefully and properly, and then insert it back.
Fix Xbox One Error Code 0x82D40004
We show you how to Fix Xbox One Error Code 0x82D40004. But first, check to see if the disc is in and if it’s dirty or scratched.
- Switch Power mode to Instant-On.
- Make sure there is no Xbox Live service issue.
- Switch your console to Offline Mode.
- Perform a power cycle.
- Clear Persistent storage on Xbox One.
- Clean the Blu-ray disc.
- Re-add your Xbox account.
- Reset Console.
1] Switch Power mode to Instant-On
The error 0x82D40004 on Xbox One console can be triggered by a startup setting or power mode. Energy-saving features implemented on Xbox One tend to cause problems and this might be one of them. So, if your power mode is set to Energy-saving, you can try changing the power mode to Instant-On to resolve the issue. This fix has proven to be effective for several affected users and it might work for you as well. So, give it a shot.
Here are the steps to switch power mode to Instant-On on your Xbox One console:
- On your Xbox One console, go to the main Dashboard and click on the guide menu present on your controller.
- When the guide menu appears on the left, select the gear icon and then click on the Settings option.
- Inside the Settings menu, go to the General tab and then tap on the Power mode & startup option.
- On the Power mode & startup menu page, click on the Power mode drop-down button and then choose the Instant-on mode.
- Now, restart your console, and on the next startup, attempt to open the same game that was giving you the error and see if it is fixed now.
If this method resolves the error, great. In case it doesn’t, go ahead with our next solution.
2] Make sure there is no Xbox Live service issue
The 0x82D40004 error code can also be caused if there are some server issues at the end of Xbox One. So, make sure there are no Xbox Live service issues by going to the Xbox Status page or using a free server status detector. If the Xbox Live services are down, there is nothing much you can do to fix the issue. Just wait for an hour or so and check back to see if the error is resolved.
In case there is no server issue, move on to the next potential fix to resolve the error code.
3] Switch your console to Offline Mode
If there is some issue with the purchase and content usage service of Xbox Live, you will not be able to access the purchased game. And, you might encounter this error code. So, do check on the Xbox Status page whether the purchase and content usage services are down or not. If yes, you can try switching your console to offline mode to resolve the error. Here is how to do that:
- Firstly, press and hold the Xbox button on your controller; it will open up the guide menu.
- Now, click on the gear icon, and then from the appeared menu, click on Settings.
- Next, navigate to the Network tab and then press the Network settings option.
- After that, click on the Go offline option.
Your console will be offline now and all your purchase verifications will be handled locally. You should now be able to access digital purchases without the error code 0x82D40004.
Note: When the purchase and content usage services are up and running again, you can connect your console to Xbox Live services by disabling the Go offline feature.
If this method doesn’t apply to you, try the next potential fix to resolve the error.
4] Perform a power cycle
This error can be a result of firmware inconsistency especially if you encountered the error after installing an update or the update failed. If the scenario applies, you can try performing a power cycle and see if the issue is fixed.
To perform a power cycle on your Xbox One console, try the below steps:
- Firstly, make sure your console is on and fully booted.
- Now, press the On/Off button on your console and hold the button for about 10 secs or until the LED stops flashing.
- Next, you need to unplug the console from the main power switch and wait for at least a minute.
- After that, plug in the console back and switch it on normally. Let the console boot fully.
- When the Xbox console is turned on, try launching the game that was previously throwing the 0x82D40004 error.
Hopefully, you won’t see the error anymore.
5] Clear Persistent storage on Xbox One
If you trying to play the game that is stored on a Blu-Ray disc, the error might be triggered in case there is corrupted or damaged data inside the Persistent Storage folder. In that case, you can try clearing the persistent storage cache to get rid of the corruption that might be causing the error at hand.
Here are the steps to clear Persistent storage on Xbox One console:
- Firstly, open the guide menu as we did in method (1), then press the gear-shaped icon, and tap on Settings.
- Now, move to the Console settings menu and press the Disc & Blu-Ray option from the right-side panel.
- On the Disc & Blu-Ray menu page, tap on the Persistent storage option present under Blu-Ray.
- After that, choose the Clear Persistent storage option and let it clear the persistent storage.
- Finally, reboot your console and check whether the error stops now on the next startup.
6] Clean the Blu-ray disc
There are also chances that the error might be triggered because the disc is dirty or damaged. Or, your optical drive might be malfunctioning. So, try cleaning the Blu-ray disc physically, probably with isopropyl alcohol and a soft cloth. Once you are done cleaning the disc, wait for a few seconds until it completely dries off, and then insert the disc back into your Xbox One console. See if this fixes the error for you.
7] Re-add your Xbox account
A corrupted Xbox profile can also be a cause that you get 0x82D40004 error on your Xbox console when launching a game. In this scenario, what you can do is delete your local profile and log in back to clear all the temp files and re-sync data. Some affected users were able to fix the error using this method.
Here is how you can re-add your Xbox account:
- Firstly, ensure that you are on the main dashboard of your Xbox console and open up the guide menu (refer to the method(1)).
- Now, select the active profile and then press the Sign Out option.
- When you are logged out of your account, you need to remove the account. For that, go to the guide menu, click on the gear icon, press the Settings option, and then move to the Account tab.
- Next, select the Remove accounts option, choose the account you want to remove, and press the Remove button.
- Once done removing the account, go to the login page and sign in again.
- When signed in successfully, try launching the game that was you the error and see if the error is now fixed.
8] Reset Console
If none of the above solutions worked for you, the last resort is to reset your Xbox console. But do remember that this will reset your console to factory settings and clear all your preferences and customizations. Here are the steps to reset the Xbox console:
- Firstly, bring up the guide menu (as method (1)) and go to the Settings.
- Now, go to the System > Console info option and then press the Reset console option.
- Next, select the Reset and keep my games and apps option and let the process complete.
When the process is complete, try launching a game and see if the error stops now.