If you are facing an issue where Windows gets stuck on the Shutting down screen, and the loop keeps running forever, this post will suggest some solutions to fix the problem. The issue can happen because of a Service that does not exit, some corrupt system file or a process that is stopping the PC from shutting down.
What causes Windows 11 to freeze on the Shutting down screen?
- Unresponsive Service: This can occur if a Service does not exist.
- An errant Process: It can occur is a process does not allow the PC to shutdown
- Corrupted System Files: Corrupted files can interfere with many crucial processes, including the shutdown.
- Software Conflicts: If you have recently installed new software or software updates, they can interfere with the Windows shutdown process. Also, slow background apps can lead to Windows getting stuck on the shut-down screen because they take longer to close.
- Hardware Issues: Several hardware issues, mainly the power supply, can cause issues with the Windows shutdown process.
Fix Windows 11 stuck on shutting down screen
If your Windows 11/10 PC is stuck on the Shutting down screen, here are a few methods to fix the issue.
- Disable Hibernation
- Disable Serial bus link
- Run SFC
- Identify Services that are creating issues
- Troubleshoot in Safe mode
- Check Event Logs
Let’s proceed with learning about these methods in detail!
1] Disable Hibernation & Serial bus link
One of the reasons your Windows 11 is stuck on Shutdown screen is also because the system is not going into hibernation correctly, leaving only the option to abruptly shut your system down by using the power button. Another reason this may occur is due to issues with the Power Management on Universal serial bus controllers. You can disable both to fix the issue for yourself.
- Firstly, open the Run dialog box by pressing the Windows+R keys on your keyboard.
- In it, type Regedit and press enter. Click Yes on the user account prompt.
- This will open the Registry editor. In it, head over to the following path:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power
- Now, find the registry entry titled Hibernateenableddefault.
- Double-click to open in edit mode.
- Change the Value Data to 0.
- Click OK to save the settings.
2] Disable Serial bus link
To disable Power Management on Universal Serial Bus Controllers:
- Right-click the Windows icon in the taskbar.
- Click to open Device Manager from the menu.
- In the Device Manager, expand the Universal Serial Bus Controllers Category.
- Right-click on it and view the properties of each device in the category.
- Switch to the Power Management tab If available.
- Uncheck the Allow the computer to turn off this device to save power option.
- Click OK to save the changes.
- Repeat the same on all the Universal serial bus controllers with the power management tab.
Restart your PC to check if the issue is fixed for you.
Related: Windows PC will not Shutdown or Restart
3] Run SFC
Run the System File Checker to check for corrupted system files and help fix them. Corrupted system files can interfere with your PC’s shutdown and boot-up processes.
4] Identify Services that are creating issues
This post will show you how to identify Windows Services delaying Shutdown or Startup.
5] Troubleshoot in Safe Mode
Windows Safe Mode starts Windows with the basic settings, minimum drivers, and system files. When in safe mode, a problem doesn’t occur, which means that the default Windows settings and drivers are not causing issues; hence, third-party software is at the root of the issue.
- Open Windows settings by pressing the Windows+I keys on your keyboard.
- Head over to the System settings from the left pane.
- In the Recovery section, click the Restart Now button next to the Advanced Startup option.
- Now, in the Advanced Startup, open Troubleshoot > Advanced Options > Startup Settings
- This will take you to the page with various startup options. Now, press F4 on your keyboard to boot into safe mode.
Now, check whether there are any issues arising. If there are none, you can start by eliminating the newly installed programs and drivers to fix the issue of Windows stuck at the shut-down screen. To exit Safe Mode, restart your PC.
6] Check Event Logs
View the Event Logs using the built-in Event Viewer or our freeware Windows Event Viewer Plus to do so easily. Maybe you will find something in the Event Logs.
I hope the post was easy to follow and that you were able to fix the issue.
Read: Windows stuck on Restarting screen
Why does my Windows keep shutting down?
Your Windows may shut down randomly for several reasons, such as software conflicts, corrupted system files, hardware issues, or slow-to-close background processes. Other factors include a high CPU temperature, temporary glitches, incorrect power configuration, and critical system malfunctions.
How do I fix Windows stuck on my loading screen?
If your Windows is stuck on the loading screen, you can try several methods to resolve it. These include removing all external devices, launching the Automatic Repair tool, booting in Safe Mode, and running Startup Repair. You can also check for updates as it addresses some bugs and issues.
