Are you getting an error message that says We were unable to verify what products you own in Minecraft Launcher? A lot of Minecraft users have complained of seeing a red box in the launcher with this error message. The full error message that it displays is as follows:
We were unable to verify what products you own. Please check your internet connection.
This error message is reported to occur when launching Minecraft, Minecraft Dungeons, and Minecraft Legends on Windows and other platforms as well. Now, there can be different factors responsible for this error. One of the primary reasons for this error is a server issue. There might be a server outage or some other issue which is why the Minecraft services are down at the moment. As a result, you encounter the “We were unable to verify what products you own” error message.
Apart from Minecraft server issues, your internet connection could also be one of the causes of this error. If your internet connection is weak or unstable, you are likely to face the error at hand. Also, network inconsistency can also cause the error at hand. So, ensure that there is no internet connection issue at your end.
If your Minecraft Launcher is outdated, it might cause errors like these. Other than that, a corrupted user profile and damaged installation files of Minecraft can be some other reasons that are responsible for the “We were unable to verify what products you own” error.
Now, if you are one of the affected users who keeps getting the error at hand, this post will interest you. Here, we will be discussing the solutions that will help you get rid of this error message. So, without much ado, let us get straight to the fixes.
We were unable to verify what products you own error in Minecraft
Here are the fixes that you can use if you get the “We were unable to verify what products you own” error message in Minecraft Launcher:
- Check the current server status of Minecraft.
- Restart your PC.
- Make sure you are connected to a stable internet connection.
- Perform a power cycle on your router/ modem.
- Check if you own the Minecraft Dungeons game or not.
- Switch to a new user account on Windows.
- Update Minecraft Launcher.
- Reinstall Minecraft Launcher.
Let us discuss the above solutions in detail.
1] Check the current server status of Minecraft
First of all, you should check the current server status of Minecraft. You need to make sure that Minecraft servers are available and running before getting your hands on some other fixes. Any troubleshooting method will be of no use if Minecraft services are down at the moment. There might be a server outage or server maintenance work going on. Hence, check the current status of Minecraft servers and see if they are down or not.
For finding out the current server status of Minecraft, you can use a free online tool. There are multiple free server-status detector tools that allow you to check the status of the server availability of any service. You can try a popular free web service like DownDetector or IsTheServiceDown. Besides that, you can also visit the You can also check out the official Twitter and other social media accounts of Mojang and see if there is any update on the current server status of Minecraft.
If the Minecraft servers are down currently, you will have to wait until the servers are up and running again to play your game without the error at hand. However, if the error message “We were unable to verify what products you own” keeps popping up even when there is no server issue, move on to the next potential fix.
2] Restart your PC
You can try rebooting your PC and then opening Minecraft Launcher to check if the error is gone. Some affected users were able to fix the error with a simple restart. It is quite effective as restarting your PC will clear the memory and eliminate any temporary issue that might be causing the error at hand. After rebooting your computer, see if you are able to launch Minecraft, Minecraft Dungeons, or Minecraft Legends or not. If not, you can move down to the next potential solution to fix the error at hand.
3] Make sure you are connected to a stable internet connection
This error could be a result of a bad or weak internet connection. As the error message says, check your internet connection and make sure it is reliable and stable enough to connect to online game servers. You can test the speed of your internet and check if it is good enough for gaming. To do so, you can use a Free Internet Speed Test app.
There could be some issues with your internet. You fix the WiFi issues using several methods on your Windows PC. If possible, you can also try using a wired connection. Or, you can switch to a different network connection and see if the problem is fixed.
If the “We were unable to verify what products you own” error still occurs in Minecraft, use the next potential fix to resolve the error.
4] Perform a power cycle on your router/ modem
As per some affected users, restarting or power cycling the networking device helps in fixing the error at hand. The error could be facilitated due to a network inconsistency. So, restarting your modem or router will refresh the IP and DNS used by your computer and fix the issue triggering the error at hand. Hence, if the scenario is applicable, you can restart your router or perform a power cycle on your router to resolve the error. Here are the steps to do so:
- Firstly, turn off your router and remove its power cord from the main switch.
- Now, leave the router unplugged for at least 30-45 seconds.
- Next, plug in your device back and let the router completely boot up.
- Once your router is switched on, try connecting to the internet and see if the error is fixed or not.
In case the “We were unable to verify what products you own” error message in Minecraft still appears, move on to the next potential solution to fix it.
5] Check if you own the Minecraft Dungeons game or not
If you are trying to launch Minecraft Dungeons and encountering the error “We were unable to verify what products you own,” you need to make sure whether you own the game or not. You might be using a different account that doesn’t own the Minecraft Dungeons game. And as a result, you are getting the error at hand.
Now, to check if you own the Minecraft Dungeons game, you can use the below steps:
- Firstly, visit the official website of Minecraft in your web browser.
- Now, sign in to your Minecraft account that you use.
- Once logged in, click on your username from the top-right side and select the Profile option.
- After that, go to the My Games tab and see whether you have purchased Minecraft Dungeon or not.
If you don’t own the game, switch to the account that owns Minecraft Dungeon or just purchase the game. However, in case you are encountering the error even when you own the game, move ahead and use the next potential fix.
6] Switch to a new user account on Windows
You might be dealing with the error at hand because of your corrupted Windows profile. So, if the scenario is applicable, you can try switching to a different user account to fix the error. If that doesn’t help, you can create a new Windows account and then log in with the new profile to play Minecraft.
To create a new user account or profile, open the Settings app using Win+I and go to the Account > Family option. Then, click on the Add someone button and follow the prompted instructions to complete the process. Once done creating a new user account, sign in with that account and then launch Minecraft. Hopefully, you won’t get the “We were unable to verify what products you own” error anymore.
7] Update Minecraft Launcher
If the above solutions didn’t work, update your Minecraft Launcher. Using an older version of Minecraft Launcher might cause the error at hand. Hence, make sure you are using the most recent version of Minecraft Launcher to avoid such errors.
In case you use the Jave Edition of Minecraft, you can update it by starting the launcher. And then, click on the downward arrow button present beside the Play button. After that, select the Latest release option and once the launcher is updated, try running your game and see if the error is fixed or not.
For updating the UWP (Universal Windows Platform) version of Minecraft on Windows 11/10, you can use the Microsoft Store app. Here’s how:
- Firstly, open Microsoft Store and go to Library.
- Now, click on the Get updates button and let it check for available updates.
- The updates will then be installed.
- Once done, relaunch Minecraft to check if the error is gone or not.
If you still receive the same error, we have one more fix that you can try. So, check out the last fix below.
7] Reinstall Minecraft Launcher
The last resort to resolve the error is to reinstall Minecraft. There might be corrupted installation files of the Minecraft launcher that are causing the “We were unable to verify what products you own” error. Hence, reinstalling a fresh and clean version of the game should help you fix the error. You can first uninstall Minecraft Launcher from your PC and then install it back.
Before you proceed with Minecraft Luancher’s uninstallation, create a backup of the game’s saves. For that, you can open the Run command box using Win+R and enter %appdata% in it. After that, open the .minecraft folder and copy the saved folder. Now, paste the folder into some other directory or location like Desktop.
Once done, you can uninstall the Minecraft Launcher app from your computer via the Settings app. Launch the Settings app and go to Apps > Installed apps. Now, locate the Minecraft Launcher app, click on the three-dot menu button, and select the Uninstall option. Follow the prompted instructions and complete the uninstallation process.
After uninstalling the launcher, reopen Run and enter %appdata% in it. And then, delete the .minecraft folder. You can restart your PC and then download the latest version of Minecraft Launcher from its official website. And, install it on your computer. Now, try launching your game and see if the “We were unable to verify what products you own” error message has stopped now.
Why can’t I connect to the Minecraft services?
If you are unable to connect to the Minecraft services, the Minecraft servers might be down at the moment. Apart from that, it might also be the case that your internet connection is unstable or disabled. Also, there is a possibility that your firewall is blocking outgoing connections. So, to fix the issue, check the server status of Minecraft, make sure your internet connection is active, and allow Minecraft through your firewall.
Why can’t I log into Minecraft Launcher?
If you are not able to sign into your account on Minecraft Launcher, there might be an issue with your network connection. Or, the Minecraft services may be down currently which is why you can’t log into Minecraft Launcher. So, you can check if there is a server outage or issue going on at the end of Minecraft.
Why is Multiplayer disabled on Minecraft?
The “Multiplayer is disabled” error in Minecraft is triggered due to your Xbox or Microsoft account settings. You are required to set the age to 18+ on your Microsoft account settings to play Minecraft multiplayer. For Xbox, make sure that you have enabled the “You can join multiplayer games” option.