Some Office users are experiencing a license error where they see a message “There’s a problem with your Office License“. This error can be frustrating if you have to get some work done as quickly as possible. In this article, we are going to suggest ways to remove the message.
Why am I getting the Office License error?
A very obvious answer to this question is a wrong product key. It could be an invalid or a counterfeit key. However, there are some other things such as corrupt Office Installation, wrong version of Office, etc that can cause this error. Therefore, in this article, we are going to talk about every possible reason and how you can fix them.
There’s a problem with your Office License
If you are still seeing There’s a problem with your Office License message, then these are the things you can do to fix the error.
- Ensure that you are using the correct Office Product License key.
- Repair Office
- Install Office Updates
- Convert Office Installation
Let us talk about them in detail.
1] Ensure that you are using the correct Office Product License key
The first thing you need to do is to ensure that you are using the correct Office Product License key. Is it the right code for the Office version you have installed? So check the version and the key details. Is it for Individual or Volume Activation? Check all!
If you feel that you are using a non-genuine product license key, you may need to buy a new one. It is best to buy the Office license from the Microsoft Store.
2] Repair Office
The first thing you need to do to fix the error is repairing Office. For that, follow the given steps.
- Open Settings and go to Apps.
- Look for Office.
- Select it and click Modify.
- Now, Select Quick Repair and then click Repair.
Wait for the process to complete and check if the issue persists.
If the issue doesn’t fix, repeat the same steps but select Online Repair this time.
3] Install Office Updates
According to many users, installing Office updates can resolve the issue. Hence, we are going to use the Command Prompt to update your Office.
So, launch Command Prompt as an administrator and execute the following commands one-by-one.
cd "\Program Files\Common Files\microsoft shared\ClickToRun"
OfficeC2RClient.exe /changesetting Channel=Current
OfficeC2RClient.exe /update user
Wait for the process to complete(you will see the message “Updates are installed“) and check if the issue persists.
Hopefully, this will fix the issue for you.
4] Convert Office Installation
This is for a very specific niche. If you have installed Office Professional Plus on a system that already had Microsoft 365, you will see the error message. But, converting the Office Installation to Microsoft 365 can resolve the issue.
So, first of all, close all the Office applications and go to account.microsoft.com in order to know your Product key. Log in with your credentials and click the View product key button. Now, copy the product key and paste it somewhere as we are going to use it hereinafter.
Initiate Command Prompt as an admin and execute the following commands.
cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus
Now, you can see the last 5 digits of an installed product key. So, copy that.
cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /unpkey:<5-digits of product key>
Replace <5-digits of product key> with the last 5 digits of the installed product key(the one we copied from the Command Prompt).
cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /inpkey:<product-key>
Replace <product-key> with the one we copied initially from the Microsoft website.
Finally, restart your computer and check if the issue persists.
Hopefully, you are able to solve the issue with the given solutions.
TIP: This post offers more ways to troubleshoot Office Activation problems and errors.
How to stop Auto Updates in Office?
To stop Auto-Updates in Office, you can use the following steps.
- Open Settings from the Start Menu.
- Go to Updates & Security.
- Click Advanced Options.
- Now, use the toggle to disable Receive updates for other Microsoft products when you update Windows.
This way, Office won’t be updated automatically, but you can still update Office manually.