Are you unable to verify your email address on Steam? Several users have complained that Steam is unable to verify their email addresses. While creating a new user account on Steam, the final step is to verify your email address which is mandatory. For that, Steam sends a verification mail to the registered email ID. You just need to open the verification mail and press the VERIFY MY EMAIL ADDRESS button within the mail to verify your email address.
However, some users said that they didn’t receive the verification mail from Steam. While a lot of users reported they keep getting an error message when they tap on the verification option. The error message is as follows:
UNABLE TO VERIFY EMAIL ADDRESS
There was a problem verifying your email address
This issue could be a result of different factors. It might be the case that you have provided the wrong email address in case you haven’t received the verification mail. Or, the mail might have arrived in your Spam folder. Another reason could be that your internet is not working fine which is why the verification process is interrupted. It can also be caused if the Steam servers are down currently.
Steam unable to verify email address
If Steam is unable to verify your email address on Windows PC, you can use these fixes to resolve this issue:
- Ensure that you have used the correct email address.
- Test your internet connection.
- Check the verification email in your Spam folder.
- Make sure Steam servers are not down.
- Register with a different email address.
- Contact the Steam Support team.
1] Ensure that you have used the correct email address
Before proceeding to advanced fixes, the first thing you should do is make sure you have used the correct email address. This is applicable when you haven’t received the verification mail even after trying multiple times. So, do check the entered email address for spelling errors.
If you have entered the incorrect email address, you won’t get the verification mail as Steam would be sending the verification mail to the wrong email address. And thus, it won’t be able to verify your email address. Hence, make sure you have entered the right email address to which you have access.
If you have entered the correct email address, use the next potential fix to resolve the Steam unable to verify email address issue.
2] Test your internet connection
You also need to ensure that you are connected to a stable and active internet connection. A laggy or unstable internet connection can also interrupt the verification process. Or, there might be disconnection issues with your internet. Hence, check your network connection and make sure you are well connected to the internet. You can also power cycle your networking device and reconnect to the internet to see if the issue is resolved.
In case the problem is not with your internet connection, move on to the next fix.
3] Check the verification email in your Spam folder
There is a possibility that the verification mail to verify your email address from Steam has arrived in your Spam folder. This happens when an email provider (like Gmail, Yahoo, etc.) flags the email as spam. Hence, do check your Spam folder on your email account and see if there is a verification mail from Steam. If there is, open it and verify your email address.
In case there is no verification mail from Steam in your Spam folder, apply the next fix.
Read: FATAL ERROR: Failed to connect with local Steam Client process.
4] Make sure Steam servers are not down
Steam servers that are responsible for verifying email addresses might be down at the moment. Thus, you cannot verify your email address. Hence, do check the current status of Steam servers and make sure all the services are up and running. To do that, you can use a free server status checker tool like DownDetector, IsItDownRightNow, etc. If you find out that Steam servers are down currently, wait for some time until the issue is fixed from their end.
See: Fix Game Controller not working in Steam
5] Register with a different email address
If the problem continues, sign up with a new account using a different email address. You can open Steam and on the Login screen, click on the Create a Free Account option. After that, enter the new email address, password, and other sign-up details and press the Continue button. Now, open your inbox and open the verification email sent by Steam. You just need to click on the VERIFY MY EMAIL ADDRESS button in the email and your email address will be verified.
6] Contact the Steam Support team
If nothing works, we recommend you contact the official support team of Steam to resolve this issue. You can visit the Steam support page and submit a ticket regarding the email verification issue. The team will get back to you and help you fix the problem.
Read: Steam Games not launching or opening on Windows
Does Gmail work with Steam?
Yes, Gmail works absolutely with Steam. You can register a Steam account using a Gmail address. Just enter a Gmail ID and other sign-up details, verify your Gmail account, and then you will be able to log in to Steam.
Can you have 2 Steam accounts on one email?
No, you cannot have two Steam accounts on the same email address. Steam doesn’t support the creation of duplicate accounts. If you are trying to re-register with the same email ID, you will get an “A Steam account already exists with these credentials” error message. However, if you want to change your email address without creating a new account. Go to Steam > Settings, click on the Change Contact Email Address button, and follow the prompted instructions to change your email ID.
Now read: Steam Service Error: Steam Service requires some maintenance.