If you use Facebook, you must have noticed the error Sorry, something went wrong, We are working on getting this fixed as soon as we can at times. This error usually appears at the login screen, but you may face it while trying to load new tabs after logging in as well.
Sorry, something went wrong – Facebook
The issue could be with faulty cookies and cache, incorrect login data, bad extensions, Facebook server problems, and Facebook permissions. To isolate the cases, try opening Facebook in a different browser and log in. If it works fine with another browser, the issue is specific to the original browser. Else wait for a while and try again.
If Facebook is not letting you log in due to denied permissions, you might not be able to log in at all. If the issue is with the server, the service would work after a while.
- Delete browser cache and cookies
- Remove problematic extensions from your browsers
In case the Facebook login error “Sorry, something went wrong” is browser-specific, try the following troubleshooting sequentially:
1] Delete browser cache and cookies
The browser cache and cookies store information offline. While this information helps in loading further sessions of the associated web pages faster, if corrupt, they could prevent the web page from loading. The same could happen for Facebook.
Here’s the procedure to delete cache and cookies from Microsoft Edge.
The procedure to delete cache and cookies from Firefox is as follows:
Click on the Library button and select History > Clear recent history.
In the Clear all history window, check the boxes associated with Cache and Cookies.
Select time range as Everything.
Click on Clear now to clear the cache files and cookies.
The procedure to delete cache and cookies from Google Chrome is as follows:
Open the address chrome://settings/clearBrowserData in Google Chrome’s address bar.
Select time range as All time and check the boxes for Cookies and other site data and Cached images and files.
Click on Clear data to clear the files.
2] Remove problematic extensions from your browsers
Problematic extensions can also cause the Facebook login error “Sorry, something went wrong.” To verify this case, try opening your browser in private browsing mode. In case you are prompted, don’t select the option to activate the extensions.
If Facebook works fine in private browsing mode, you can remove problematic extensions, especially those which are associated with Facebook.
Hope it helps!