Skype Video Chat crashes on Windows computer

Many a time Skype Video Chat crashes on my Windows computer. It happens during a video call or when I turn on my laptop. In simple words Skype crashing on Windows 10. It is even more annoying when I use Skype for business, and it crashes when the video starts streaming. In this post, we are looking at possible solutions which can help to fix this.

Skype Video Chat crashes on Windows computer

Here is the definitive guide to fix Skype Video Chat crashes on my Windows computer. You may follow these suggestions:

  1. Update Graphics Driver
  2. Use a different version of Skype
  3. Reinstall Skype
  4. Check Camera issues

Let us talk about this in more detail.

1] Update Graphics Driver

update driver software

If you ever have a problem with Video on a computer, updating the Graphics Driver to the latest version usually fixes it. Since Skype is only crashing when making a video call, the issue might stem with the graphics driver. The best step, then, is to update your driver to the latest version available.

You can update by downloading it directly from the OEM website. Another way is to hit the update button to check if there is a new version available.  It is possible that the new version is causing the issue. In this case, rollback the Graphics Driver to the old version.

2] Use a different version of Skype

For those who might be unaware, there are two versions of Skype – The desktop version, and the one from the Microsoft Store. If the desktop version is not working, try the Store version, and vice-versa.

3] Reinstall Skype

One of the best ways to handle the Skype Video Chat crash problem is to reinstall either version of Skype.

Reinstall Skype Store version:

Skype Video Chat crashes on my Windows computer

  • Press Windows key + I to fire up the Settings menu, and from there, go to Apps > Apps & Features.
  • Scroll down and locate Skype, then uninstall it.
  • Finally, launch the Microsoft Store, search for Skype and install it again.

Reinstall Desktop Version of Skype:

Skype Video Chat crashes on my Windows computer

  • Click on the search button on their desktop, then type Control Panel.
  • Open when it appears.
  • Next select Programs > Programs and Features.
  • Seek out the desktop version of Skype and be sure to uninstall it.

Once it’s over and done with, visit the official Skype website and download the latest version. Reinstall and check if the issue was resolved for you.

4] Windows 10 Camera issues

It is possible that the webcam may not be working for Skype. We have talked about many scenarios where the camera is not working. We suggest you take a look at these posts as the last resort to fix Skype Video Chat crashes.

For me, updating the Graphics Driver resolved the issue. Which one worked for you? Let us know in the comments.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

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