You purchased a Surface device from the Microsoft Store online, but after receiving it, the product isn’t working as intended. So if you’re wondering how to return it to Microsoft to get a refund or a new Surface, this post will guide you.
Returning it isn’t as simple as walking into a store and dropping off the defective Surface. It requires a bit more work on your part, but that’s fine because it’s not difficult, so just follow the steps we’ve laid out below.
Remember, you can use these steps for any item purchased through the Microsoft Store. Just make sure it was bought within the last 30 days, or else the software giant won’t grant a return, and you’ll be left fisting the wall in your bedroom.
How to return Surface device to Microsoft
First up, you must sign in to the Order history page to request a return. Not all items are eligible for a return, but we’re 100 percent certain the Surface products are good to go so worry not on that front.
Follow the on-screen instructions to get a prepaid shipping label to return the device. Now, once Microsoft receives the item, they’ll make one final inspection to confirm its eligible for a return. They’ll either send a replacement Surface or issue a refund right away.
We should note that not every case includes a prepaid shipping label. If you’ve fallen into this unfortunate mess, then we suggest contacting Microsoft Support for additional help.
You can get more details about Returns and Refunds here on microsoft.com.
Can you return a computer to Microsoft?
Generally speaking, you can return a computer to Microsoft and get a refund within 60 days if it is in reasonably good condition, subject to some terms.
How to get a refund for digital Microsoft software bought online?
You can purchase digital goods from the Microsoft Store. For software such as Microsoft Office, Visual Studio, etc., just uninstall it from your Windows computer. The next step is to sign into the Order History page and choose Request a return. The page should tell you whether you’re eligible for a return. Once Microsoft accepts the return request, it will issue your refund.
As for digital goods such as apps, movies, TV shows, and books downloaded from the Microsoft Store, these aren’t refundable unless you live in a state or country where the laws say they are.
