How to troubleshoot problems during Office installation

Microsoft Office installations are usually straight forward, but then it’s a software. In this guide we are looking at some common problems, and how to troubleshoot during Office installation. We are taking a look at issues around Office 2013, Office 2016, Office 2019 and Office 365. There are a few checks you should always make before any troubleshooting.

  • Make sure you have an active subscription or an active license.
  • You have not crossed the limit of the number of allowed devices for install.
  • Use the same account to activate Office with which you made the purchase.

The fixes can be done by individuals if they are using Office for home, Office 2019, Office 2016 and Office 2013. Users of Office for Business & Enterprise admins should view the issues, and resolve it.

Install Office 2016 Error

Troubleshooting problems during Office installation

If Microsoft Office encountered an error during setup & it is not installing on Windows 10, then this post will help troubleshooting problems during Office installation.

1] Uninstall Office for a quick fix

The first thing you should do is abort the installation, restart your computer, and try resuming the installation. If that doesn’t work,  this easy fix tool to uninstall Office completely.

Download the Microsoft Office Uninstall Tool from Microsoft. Use it to uninstall the existing installation, and reinstall Office.

TIP: This post will help you Fix Office is taking a long to install, or you’re on a slow connection message.

2] Unsupported operating system error

It is possible that you may have downloaded an incorrect version, and when you try to install, you get this error. The best way to install Office is from or

You may have to install uninstall 32-bit & reinstall 64-bit.

3] Stop, you should wait to install Office

It is a common Office error. It occurs in two scenarios

  1. If you haven’t updated Office to the latest version
  2. Or when you have a standalone Office app which is already included in the newer Office suite of apps

The resolve this, you need to update Office by going to File > Account > Product Information > choose to Update Options > Update Now.

The second option is to uninstall the standalone version of Office.

4] The Install button doesn’t install Office

If the Install button is inactive or greyed out, it means you do not have an active Office 365 subscription. For Home version, you can manually renew it, and for the enterprise, connect with your Admin.

These suggestions should take care of most of the general issues around Office installation issues. If there are some specific error code, do share in the comments, and we will cover it in separate posts to solve the problems during Office installation.

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Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.

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