Please update your device's settings to accept media transfers

In this article, we will show you how to fix Please update your device’s settings to accept media transfers error. This error message appears in the Photos app while importing photos and videos from a phone to a PC by connecting the phone through a USB cable.

Please update your device’s settings to accept media transfers

If you see the error message Please update your device’s settings to accept media transfers while importing media from your phone to your PC, use the following fixes to fix this error:

Restart both your devices
Use a different USB cable
Check your Android phone settings
Install the MTP USB Device driver
Use other methods to transfer your photos and videos

Let’s start.

1] Restart both your devices

Restarting the device fixes temporary glitches. We suggest you restart both your devices (computer and phone) before proceeding with further troubleshooting methods. After restarting both your devices, connect your phone to your PC through the USB cable and try to transfer media. See if the error occurs this time.

2] Use a different USB cable

We suggest you connect your phone to your computer through a different USB cable and see if you can transfer media files this time.

3] Check your Android phone settings

It is possible that the incorrect setting is selected on your Android phone due to which you are not able to import your photos and videos to your PC. Check the USB file transfer settings on your Android phone.

Follow the steps provided below:

Connect your phone to your PC through the USB cable.
Tap on USB settings on your Android phone notifications to open the USB Settings page.
On the USB Settings page, select the Transferring files / Android Auto option.

Now, you should be able to transfer media from your phone to your PC. Also, make sure that your phone remains unlocked during the file transfer.

4] Install the MTP USB Device driver

If the error still occurs, we suggest you Install the MTP USB Device driver for your Android smartphone on your PC. The following instructions will help you with that:

Connect your phone to your PC.
Now, open the Device Manager.
Locate your phone’s driver. It may be available under the Portable Devices branch.
Once you find your phone’s driver, right-click on it and select Update driver.
Select Browse my computer for drivers.
Now, select Let me pick from a list of available drivers on my computer.
Select the Show compatible hardware checkbox.
Select MTP USB Device.
Click Next and follow the on-screen instructions to install the MTP USB Device driver.

If the above steps do not work, install another version of the MTP USB Device by selecting another MTP USB Device driver from the list. Follow the same steps provided above.

You can also download the latest MTP USB Device driver update from Windows Update. To get the stand-alone package for this update, you can go to the Microsoft Update Catalog website.

5] Use other methods to transfer your photos and videos

You can also use other methods to transfer your media from your phone to your PC. There are a lot of applications available for Android smartphones that allow users to transfer their files from their phones to their computers wirelessly. One such application is SHAREit. This application is available for both Android smartphones and Windows computers. It offers a hassle-free, quick file transfer.

If you are a Samsung smartphone user, you can use the Samsung Smart Switch to back up all your data from your phone to your PC. It also lets you restore your backed-up data to another Samsung Android smartphone. You can also select which data you want to back up, like images, videos, audio, messages, files, etc.

You can also use the copy-and-paste method to transfer your media files from your phone to your computer through the USB cable. After copying the photos and videos from your phone to your PC, you can make them available to the Photos app by adding those folders to the Photos app.

I hope this helps.

How do I change my USB settings to transfer files?

You can easily change the USB file transfer settings on your Android smartphone. After connecting your phone to your PC, tap on the USB File Transfer notification to open the USB Settings. Now, here, you can select different options to change your USB file transfer settings.

How do I update my USB drivers?

When you connect a USB device to your Windows computer, Windows automatically installs the latest version of its driver. However, if you have issues with the device, there is a possibility of driver corruption. In this case, you can uninstall the driver and perform a scan for hardware changes. This will reinstall the missing diver.