Netflix is the market leader of the online streaming market in the US. Many users depend on this app for watching movies and TV series. While the app is mostly perfect, many users have reported the Netflix Site Error – We were unable to process your request frequently with Netflix.
Netflix Site Error – We were unable to process your request
This error usually occurs when loading the Netflix browse page or a specific movie/show. The error asks you to return to the Netflix homepage. The Netflix Site Error, We were unable to process your request is caused by corrupt cookies, browser issues, and server problems. Try the following troubleshooting steps sequentially to resolve the problem:
- Try signing in on another device
- Clear the Netflix cookies from the web browser
- Restart/change/update the browser
- Change the device
- Power-cycle the network.
1] Try signing in on another device
One of the main causes of this error could be a temporary problem with the server. In this case, either Netflix or a few of its web pages would be down for everyone. To isolate this cause, try opening Netflix on a different device connected to the same network. If it works fine, proceed to further steps. If it doesn’t work on the other device either, wait for some time.
2] Clear the Netflix cookies from the web browser
Most websites insist on storing cookies on your system and Netflix is no exception. These cookies are stored as offline files and help in recognizing the session and web page when you open it again. Thus every session loads faster than the first one. However, if the cookies associated with Netflix go corrupt, the error in the discussion may occur.
In this case, you can clear the cookies by going to the link – netflix.com/clearcookies. Doing so will also log you out of Netflix.
3] Restart/change/update the browser
Simply exiting the browser and restarting it can be helpful at times. If that doesn’t work, try using a different browser for a while. You can also consider updating your browser to the latest version.
4] Change the device
All devices are not compatible with Netflix. If your device is not compatible with Netflix, you might encounter the Netflix Site Error. Here’s the list of Netflix supported devices.
5] Power-cycle the network
At times, Netflix is unable to recognize the network, and for this reason, you need to power-cycle the system. The procedure to do so is as follows:
- Switch OFF the modem, router, and computer.
- Switch ON the modem only and wait for 30 seconds.
- Switch ON the router and wait for 30 seconds.
- Now switch ON the system.
Hopefully, this should resolve the problem.