An internal error has occurred (0x80070716) for Windows Backup

If the File History tab of the File Recovery Utility of Windows Backup module displays the following error on your Windows computer, then this post offers suggestions that may help you resolve the issue:

An internal error has occurred : The specified resource name cannot be found in the image file. (0x90070716).

An internal error has occurred : The specified resource name cannot be found in the image file. (0x90070716)

This error can also appear when running the System Image Backup function.

An internal error has occurred (0x80070716)

You may try the following suggestions:

  1. Check the Registry setting.
  2. Check the status of Windows Backup Service.

1] Check the Registry setting

Backup your Registry and then press the WINKEY + R button combination to launch the Run utility. Type in regedit and hit Enter. Once Registry Editor opens, navigate to the following key-

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsBackup

If you see two DWORD (32-bit) values named as ValidConfig and ValidSystemImageBackup on the right side panel, delete these values OR set the value of both to with the base selected to Hexadecimal.

Reboot your computer for the changes to take effect.

2] Check the status of Windows Backup Service

Type, services.msc in the Start search box and hit Enter to open the Windows Services Manager.

Locate Windows Backup Service, and then double-click on it to open its Properties box.

If its Startup Type is set to Disabled, change it to ManualThis Service is required as it provides backup and restores capabilities.

Click Apply and then reboot your computer for the changes to take effect, and then see if this has helped make the error go away.

Is the error fixed now?

Posted by on , in Category Windows with Tags
Ayush has been a Windows enthusiast since the day he got his first PC with Windows 98SE. He is an active Windows Insider since Day 1 and is now a Windows Insider MVP. He has been testing pre-release services on his Windows 10 PC, Lumia, and Android devices.

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