An internal error has occurred error for Remote Desktop Connection is a very vague error message. It occurs mostly when a user is trying to connect to a remote computer. This could be caused by a weak network connection, an invalid configuration of the remote connection and more.
RDP error – An internal error has occurred
Some of the working solutions that have been known to help resolve this RDC error are as follows:
- Configure the settings.
- Turn off any VPN Connections.
- Leave and re-join a domain.
- Use the Local Security Policy utility.
1] Configure the settings
Open the Remote Desktop Connection client by searching for it in the Windows Search box.
Select the Show Options button from the bottom left portion of the screen. Navigate to the Experience tab.
Uncheck the option that says Reconnect if the connection is dropped.
2] Turn off any VPN Connections
Open Windows 10 Settings app. Navigate to the following path: Network & Internet > VPN.
Select the VPN network that your computer is connected to and select Disconnect.
If you are using any third-party VPN software, exit that application.
3] Leave and re-join a domain
To remove a system from the domain, use the following procedure:
- Click on the Start button and open the Settings app.
- Go to System > Accounts > Access work or school.
- Select the organization you want to disconnect your computer from.
- Select Disconnect in order to disconnect from the organization.
- Restart the system.
This would disconnect the system from the domain.
4] Use the Local Security Policy utility
Search for Local Security Policy and select the appropriate result. Select Local Policies > Security options in the left side navigation panel.
On the right-side panel, double click on System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.
It will open the configuration dialog.
Select Enabled. Select Apply and then select OK.
Reboot your computer and check if that fixes your issues.