GetGo Free Internet Download Manager: Integrates with Internet Explorer and Firefox

7 Comments

  1. Be warned, installs TWO toolbars into the browsers. The ask toolbar and its own toolbar. For people that don’t like toolbars, you wont like this.

  2. The BIG question, Jsg, is: Does it install these toolbars without warning the user? Without allowing the user to opt out of them? It would be only that which would make it egregious.

    Many reputable and otherwise inherently good freeware products are now including the OPTION of installing a toolbar of some kind during the installation process; and the only thing about that which I, personally, think is bad is that the installer usually has the “install the toolbar” checkbox(es) checked; in other words, the user is automatically opted-in to installing the toolbar, and that, I think, is wrong. The user who just clicks “Next” through the installation process, without reading what’s on the screen, ends-up with the possibly unwanted toolbar because it was automatically opted for in the installer. It should be the other way around, so that one must intentionally opt-in; the checkbox(es) should be unchecked by default.

    However, in either case, if the toolbar is adequately warned about during installation, and the user may opt-out, then I’m not sure that it’s fair to warn that the toolbar(s) is(are) installed as if the user had no choice.

    That said, if the toolbars are just automatically installed, without the user having any choice in the matter, then THAT’s REALLY, REALLY BAD!!!

    So, then, Jsg, which is it? Were you offered the chance to NOT install them during the installation process? Or were they installed no matter what… with you having no choice in the matter?

    Or did you just blindly and impatiently click the “Next” button, without reading what was on the screen and so you missed the chancee to opt out?

    _______________________________
    Gregg DesElms
    Napa, California USA
    gregg at greggdeselms dot com

  3. Yes, it installs the ask toolbar without asking. When you start the installer, the toolbar is installed *before* there setup information is even shown.

    When I installed, I had the Windows task manager open, and seen the ask installer show up as a processes, when it ended their installer mask showed.

    Additionally, the addon for Firefox “BrowserProtect” informed me about the toolbars when restarting Firefox and provided the option to block the installation of both of them.

    The removal of the ask toolbar was simple enough though the add/remove programs from Windows, however, the point that GetGo installs it without prompting and then installs an additional toolbar for it as well. Thus you get two without any options other then where to install to.

    There is no message that it uses a toolbar, and removing the toolbar their application uses, kills the download manager from what I can tell.

    As yet, I have only installed the software, I have not used it. I personally see no reason that a download manager needs a toolbar, considering there are several available for Firefox that don’t install a toolbar.

  4. Well, then, Jsg, you’re right: The way the software author is doing it is wrong/bad. Shame on him/her.

    Also, thank you, Anand, for updating the bottom of the article.

    And, I don’t know about anyone else, but no matter HOW good is the GetGo downloader, this whole business of trying to pull a fast one on the user by sneaking toolbars onto his/her system is unconscionable; and is, in my opinion, sufficient reason not to use the software. If the software’s author cannot be trusted, then it doesn’t belong on MY machine, at least. I agree that Free Download Manager (FDM) is likely the better choice…

    …and, actually, as I was looking at the two products, FDM may actually be the overall better tool, all things considered, anyway.

    You know… software authors need to realize that web sites like this are going to notice them and their work, and will review it; and if there’s anything amiss, readers will write about it in comments like these…

    …which comments, I have to believe, are ultimately more harmful to the reputation of the software and its author than if the review had never been made in the first place. I remember reading, years ago, that back in the ’50s General Motors did a study, and though I don’t remember the exact numbers, the overarching point of my mentioning it here was that they learned that every happy customer will tell something like 1.2 people about it, but every unhappy one will tell something like 6.7 people about it; that that something like 20% of those told about being happy will even pay attention, and that something like 90% of those told about unhappiness will not only pay attention, but will allow it to keep them from patronizing the business. Word-of-mouth, reputation… it all matters.

    And when software authors do things that are sneaky and screw with people’s machines, that makes them maddest of all!

    GetGo’s maker should learn a lesson from this. I won’t, of course, hold my breath, though.

    ________________________________
    Gregg L. DesElms
    Napa, California USa
    gregg at greggdeselms dot com

  5. Yeah…

    …but it’s a really BIG one… sufficient, for ME, at least, to not use the product. But that’s just me.

    __________________________________
    Gregg L. DesElms
    Napa, California USA
    gregg at greggdeselms dot com

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