Fix Xbox Sync Error Code 0x838601e7

In this article, we will talk about the solutions to fix Xbox error code 0x838601e7. When Xbox experiences an error in syncing the user’s game data, it displays the error code 0x838601e7 on the user’s screen. If this error occurs on your Xbox console, the solutions that we will explain here may help you get rid of it.

Fix Xbox Sync Error Code 0x838601e7

We suggest you try the following solutions to fix Xbox error code 0x838601e7:

Restart your Xbox console.
Check Xbox Live status.
Clear your locally saved data.
Remove and add your Microsoft account to the Xbox console followed by Power Cycling.
Reset Xbox console.

Let’s have a look at these solutions in detail.

1] Restart your Xbox console

Sometimes, restarting a device fixes the problem. Therefore, restart your Xbox console and see what happens. If restarting the device fixes the problem, this means that the error was occurring due to a minor glitch that can be avoided.

Follow the steps below to restart the Xbox console:

Press and hold the Xbox button until the device shuts down properly. It may take about 10 seconds.
After turning off the console, unplug it and wait for 10 seconds.
Now, connect the console with the power cable again and turn the supply on.
Press the Xbox button to turn the console on.

After turning it on, check if you receive the same error message again.

2] Check Xbox Live status

One possible cause of the problem is the outage issues with the Xbox server. In such a case, you cannot do anything; you have to wait till Microsoft fixes the server outage problem. This information is available on the Xbox Live status page. The green tick indicates that all the services are running properly and there are no issues with the Xbox server.

3] Clear your locally saved data

Before you proceed we recommend you save all your game progress to the cloud. If you have signed in to your Xbox account, your game progress will be saved automatically to the cloud.

Clear locally saved data and see if it helps. The steps to do this are listed below:

Press the Xbox button to launch the menu.
Click on Profile & system.
Go to “Settings > System > Storage.”
Select the Clear local saved games option.

Clearing the locally saved game data deletes your game progress only from the Xbox console. When you start the game again, your game data will be downloaded from the cloud automatically. Therefore, it is safe to delete your game data locally only if you have saved your progress to the cloud.

Read: How to clear Cache in Xbox Series X and Series S

4] Remove and add your Microsoft account to Xbox console followed by Power Cycling

Remove your Microsoft account from Xbox and add it again. See if it helps. What you have to do is, first, remove your Microsoft account from the Xbox console, then Power Cycle the console, and then add your account again to the console.

Follow the instructions given below to remove your Microsoft account from the Xbox console:

Press the Xbox button to open the menu.
Click Profile & system.
Go to “Settings > Account > Remove accounts.”
Select the Microsoft account that you want to remove and then click the Remove button.

The steps to Power Cycle the console are listed below:

Turn off the Xbox console by pressing and holding the Xbox button for about 10 seconds.
Wait for a few seconds, then turn the console back on.

If you do not see the green boot-up animation when the console starts, make sure that you have turned it off properly. In this case, you have to repeat the steps again.

The following instructions will help you add your Microsoft account to the Xbox console again:

Press the Xbox button to launch the menu.
Go to “Profile & system > Add or switch > Add new.”
Enter your Microsoft account details and click Enter.
Follow the steps to configure Sign-in & Security preferences.

5] Reset Xbox console

If the above methods did not fix the issue, reset your Xbox console. The following steps will help you with that:

Press the Xbox button to launch the menu.
Got to “Profile & system > Settings > System > Console info.”
Click on the Reset console option.
You will see three options on your screen. You have to select the Reset and keep my games & apps option. This will reset the console without deleting your game data.

Read: Fix 0x8007023e Xbox Game Pass Error on Windows PC.

How do I fix my Xbox One sync error?

Syncing the Xbox console to the cloud saves your game progress online. This lets you play your game from where you left the last time on any Xbox console. If any problem occurs while syncing the Xbox console to the cloud, Xbox displays the error messages. We will describe here some common Xbox syncing error messages and their solutions.

We can’t save additional info for…
Which one do you want to use?
Your other Xbox is taking a long time to sync the cloud.
We couldn’t sync your info with the cloud.
We couldn’t get your latest saved data.

Let’s see what these Xbox One error messages mean and what their solutions are.

1] We can’t save additional info for…

This error message is associated with cloud storage space. When there is not enough space on the cloud to save your game progress, Xbox One displays this error message. To fix this error, you have to free up some space on the cloud. You can delete the saved data of the games which you do not play.

2] Which one do you want to use?

You will see this message if the locally saved data is different from that saved online. This generally occurs when you play a game offline. In this case, when you go online, Xbox displays this message. Here, you will get two choices, continue your game from where you had left offline or select the online saved (cloud) version.

3] Your other Xbox is taking a long time to sync the cloud

If you are playing the game on a different Xbox console and it is having trouble synchronizing with the cloud, you will get the error message. In this case, you will have the following two options:

Sync last saved data: Selecting this option will stop the upload of data from your console to the console on which you are currently playing the game. In this case, Xbox will load the data from the console you are using currently.
Keep waiting: Selecting this option may solve the error and load the data from your console to the one which you are using currently.

4] We couldn’t sync your info with the cloud

This is an internet connectivity error message. You will receive this error when your internet connection is not working fine or is unstable. You can check this by testing your network. The steps for the same are listed below:

Press the Xbox button to launch the menu.
Select Profile & system.
Go to “Settings > General > Network settings.”
Select Test network connection. This will let you know if your internet connection is unstable or not working fine.

Contact your ISP to resolve this error, till then you can play your games offline.

5] We couldn’t get your latest saved data

This error occurs due to some issues with Xbox services. You should check the Xbox status page to know if there is any problem with Xbox servers.

Your Other Xbox is taking a long time to sync to the cloud

Since most of the game progress is synced to the cloud, it must be synced. If you get this error when launching a game, the previous console hasn’t synced or is taking longer than expected. You have two options. The first is to use the Sync last saved data to stop the other console’s upload, and the second is to Keep waiting. The former option may result in a loss of game progress.