If you are unable to purchase or watch content on Xbox and see error code 8C230002 displayed when trying to make a purchase or watch content on Xbox consoles, then this post will help you fix the issue.
Sorry, there’s a problem with the Xbox service. Try again later. For help with this problem, go to www.xbox.com/errorhelp.
Status code: 8C230002
Error code 8C230002 could be caused due to a temporary server or network issue. However, other reasons can be behind it, like the account’s privacy settings, parental controls, etc., blocking you from purchasing or watching specific content.
Fix Xbox error code 8C230002
If you are getting error code 8C230002 when trying to watch or purchase content on your Xbox console, here are the solutions to fix the error:
- Check Xbox server status.
- Change your Xbox privacy settings.
- Check for content restrictions on your Xbox account.
- Try purchasing the content on Xbox.com.
1] Check Xbox server status
This error may be triggered by a current server issue affecting Xbox services. So, before attempting other fixes, check the Xbox status page and make sure the Xbox services are running.
2] Change your Xbox privacy settings
Another potential cause of this error is your Xbox account’s online safety and privacy settings. Certain privacy settings might be preventing you from watching or purchasing content. Hence, check your settings and adjust them accordingly to fix this error. Here’s how to do that:
- First, press the Xbox button on your controller to open the Guide menu.
- Next, navigate to the Profile & settings > Settings option and select the Account tab.
- After that, select the Privacy & online safety option and click on the Xbox privacy option.
- Now, you can change your default settings to Teen defaults (moderate) or preferably to Adult defaults (more social), as per your requirement.
- Then, follow the instructions shown on your screen to finish the process.
Once done, go back to your home screen and check if the error code 8C230002 is resolved.
If this error occurs on a child or other members’ account, you can request the parent account to make the required changes to the online safety and privacy settings for your account.
Fix: Can’t add Friends on Xbox.
3] Check for content restrictions on your Xbox acocunt
There might be content restrictions on your account which is why you can’t watch or purchase certain content on Xbox. It could be web filtering, age restrictions, or parental control applied on your account triggering this error. So, ask your Xbox family group administrator to lift the restrictions in order to fix the error.
To disable web filtering options on Xbox, follow the below steps:
- First, press the Xbox button on your controller and go to Profile & system > Settings > Account > Family settings.
- Now, click on Manage family members and select the target account.
- Next, choose Web filtering and then select the Turned off option.
- Once done, check if the error is resolved.
Similarly, you can change age restrictions by setting up the Access to content option. Open the Guide menu, go to Profile & system > Settings > Account > Family settings > Manage family members, choose the member, and set the desired age under Access to content.
See: The current profile is not allowed to play on Xbox Live.
4] Try purchasing the content on Xbox.com
If you are using a secondary account, you can use the Games Marketplace on Xbox.com for purchasing content.
For that, open a web browser on your PC and go to the Xbox 360 Marketplace or Xbox Store website. Then, sign into your Microsoft account linked with your Xbox account. Now, search for the game or content that you want to purchase or download and download it. Next, check your Xbox console in the Active downloads section; the game should be downloading on your console.
In case the error persists, you can contact the Xbox support team to get needed assistance.
Read: Xbox Live error 80151912, Console can’t connect.
How to update Xbox 360?
To update your Xbox 360, connect it to the internet, navigate to the ‘Settings’ menu, select ‘System,’ then ‘System Update.’ If an update is available, choose ‘Yes’ to confirm and install. Ensuring you have the latest update can improve performance and add new features to your console.
How do I fix error code 80182300 on Xbox 360?
To fix error code 80182300 on Xbox 360, you can make your purchase content at Marketplace.Xbox.com. If the error still persists, update your billing information account.microsoft.com and then see if you are able to purchase content. In case the error occurs on Xbox One or Xbox Series X|S, check Xbox status, reinstall the problematic app or game, or reset your control to fix the error.
What is error code 0x87e5002 on Xbox?
Error code 0x87e5002 on Xbox occurs when opening a game. When triggered, you will get a “Something went wrong” message. To fix it, you can perform a system refresh, power cycle your console, or reset your console to factory settings.
Now read: Fix Xbox error codes 80A4000B, 80A40004 or 876C0104.
