A Riot game creation, Valorant, hero shooter game has achieved quite a name for its unique theme and characters. However many gamers have complained that they see Error code: 38 when using Valorant and the error code means that client is not able to connect to the server. In this article, we have jotted down some of the solutions to resolve the issue. The following is the exact error code users are seeing.
There was an error connecting to the platform.
Please restart your game client.
Error code: 38
Fix Valorant Error Code 38
If you encounter Error Code 38 on Valorant, There was an error connecting to the platform, follow the solutions mentioned below:
- Restart the game
- Restart your router and modem
- Allow the game through the Firewall
- Check the game server
- Check your Internet connection
- Disable VPN
Let’s talk about them in detail.
1] Restart the game
The first thing you can try is to restart your game and Riot client app, you can also try restarting the computer as it reboots the game and refreshes the game client as well as game files. So, if the issue is happening due to temporary glitches, this solution will resolve it. However, if restarting the game didn’t do its job, try the next solution.
2] Restart your router and modem
You might need to restart your router and modem which will clean out all the cache, and ensures better gameplay. Follow the prescribed steps to do the same:
- Turn off your router and modem.
- Remove the power cord of the devices and connect the device to the switchboard after some time.
- Turn on the modem and router and now, connect to the Internet.
Finally, open Valotrant to see if the problem is resolved or not. If you are still having issues, move on to the next solution.
3] Allow the game through the Firewall
If restarting your modem doesn’t resolve the error, try allowing the game through the Firewall. To do so, follow the steps given below:
- Open Windows security
- Click on the Firewall and Network Protection tab.
- Then go to Allow an app through the firewall.
- Select the Change Settings button and allow Valorant through both public and private networks.
In case, you can’t see the app on the list, click on Allow another app > Browse, go to the location where you installed the app, which usually is “C:\Program Files (x86)\valorant\Launcher\Portal\Binaries\Win32″, and add its exe file. And then allow it through both networks.
4] Check the game server
Most of the time, you’ll see such error codes due to server-related problems, either the server is down or under maintenance. If you wanna check the server’s status, you can use free server status detectors and if it is really down or under maintenance, then you can’t do anything else than wait. So, wait for them to resolve the issue and keep on checking the status.
5] Check your Internet connection
Next up, make sure that your computer has a fast network connection as you won’t be able to connect to the server if you have a weak Internet connection. You can use an Internet speed tester to clarify that there is no issue regarding your Internet, however, if it is concerningly slow, dial your ISP.
6] Disable VPN and proxy
Although VPN and Proxy are quite helpful when you want to quickly connect to a different server, they may not be the same in Valorant’s case. Therefore, it is recommended to uninstall any VPN software or disconnect proxy networks. After doing so, check the issue, hopefully, you won’t see the error again.
Hopefully, this will do the job for you
How do I fix error in Valorant VAL?
VAL Error Code comes with a number attached to it. You should be using the number alongside VAL to look for solutions. However, you check our guide if you see Valorant VAL 5 or VAL 9 error codes. Hopefully, you’ll be able to resolve the issue using those solutions.
How do I fix error code 39 Valorant?
Valorant error code 49 can be resolved by the solutions mentioned in this article as the error message is the same. However, if you are looking for a detailed guide, check our post on how to fix Valorant Error Code 39 and 40, you will know everything there is to know about the error code you are seeing.