While registering a Windows device to a school or work network, some users received Error 80180002, The Mobile Device Management (MDM) server failed to authenticate the user. This error prevents users from joining their devices to Azure Active Directory and enrolling into MDM (Mobile Device Management).
The complete error message is:
Error code 80180002
The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator.
If you are among those users who encountered this error, the solutions provided in this post will help you.
What is MDM authentication?
MDM or Mobile Device Management, allows IT administrators to manage mobile devices. It has different authentication methods that administrators can enable for secure sign-in for the designated users. MDM plays a crucial role in the corporate environment. When an organization runs everything from the cloud, employees can access the company’s network securely. MDM authentication is the process of authenticating a user while accessing the company’s network.
Mobile Device Management (MDM) server failed to authenticate the user, Error 80180002
The following solutions will help you fix Error 80180002,Mobile Device Management (MDM) server failed to authenticate the user error while registering your device on Azure Active Directory.
- Make sure that your account is not disabled
- Change MDM and MAM settings
Below, we have provided all these solutions in detail.
1] Make sure that your account is not disabled
Azure Active Directory allows users to disable their devices. Using this feature, you can disable your lost devices and the devices that are no longer in use. Check if your device is disabled or not. The following steps will help you:
- Login to Azure AD.
- Go to “Devices > Manage Devices.”
- Expand your device tab.
If it shows the “Device is disabled” message, contact your system administrator to re-enable your device.
2] Change MDM and MAM settings
If your device is already enabled, the error message occurs due to the incorrect MDM or MAM settings in Microsoft Intune. Only your Administrator can change the MDM or MAM settings. Also, the administrator should have a subscription to Microsoft Intune. If you are an administrator, follow the instructions below to fix the issue. Without a subscription to Intune, you will not be able to change the MDM or MAM settings.
- Log in to the Azure portal and go to Azure Active Directory.
- Select Mobility (MDM and MAM) from the left side.
- Select Microsoft Intune.
- Change the MDM user scope and MAM user scope options to None.
- Save changes.
Related: Error Code 8018004, Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email.
What is the error code 0x80180003?
The error code 0x80180003 occurs when a user is not authorized to enroll in Microsoft Intune or Azure AD. When this error occurs, you will see the following message:
Something went wrong. This user is not authorized to enroll. You can try to do this again or contact your system administrator with error code 80180003.
This error can occur due to many causes, such as the user has Windows 11/10 Home edition, the user’s device is blocked by the administrator, he has already enrolled the maximum number of allowed devices to Intune, etc.
I hope the solutions provided in this article helped you resolve the issue.
Related: Windows devices can’t sync with Intune after enrollment.
